Riad NayaNour

Everything about our stay was perfect! The riad is bright and lively, the pool is nice and clean and big enough for the kids to enjoy. Our room was spacious and clean with a nice bathroom and great shower. The staff was exceptional and made us feel welcome from the first moment.

Nothing

Fabulous, quiet and a relaxing locale from the busy and bustling Medina. The highlights include, the staff, the responsiveness, the clean and cool rooms. They went above and beyond to make our stay and transport as easy possible. Would stay again.

The hotel was beautiful & the location was perfect. The staff were so kind & helpful Room was lovely clean & comfortable . One of the nicest places i have ever stayed .

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Breakfast on the upstairs terrace is really pleasant, but the food is very bread and pastry heavy, and the quality varies from day to day. The riad is in a central location which allows easy access to most places on foot. The staff on site speak good English and are very helpful, but can't overcome to fundamental issues with the property. There is a multitude of choice for riads. We had friends stay in another very nearby which was much nicer and significantly cheaper. There are better options.

We had a three night stay at the Nayanour, and things weren't promising in the lead up to arriving. The website encourages guests to contact the riad with enquiries about reservations and excursions. All mine went completely unanswered. Except the one asking about additional rooms for friends... Unfortunately, despite a swanky page in English on the website, the manager (who incidentally is NEVER onsite) can't speak a word of it, so just ignores any enquiries in English. When I wrote in French, I had more luck. So be warned. We booked the "Presidential Suite", and there was nothing Presidential or luxurious about it. It was comfortable, with a private terrace and downstairs sitting area, but the price was similar to a luxury hotel in central London. I suspect that Marrakech is having "a moment" which has emboldened locals to charge prices at which they simply can't deliver the expected level of service. Housekeeping keep it spotlessly clean, but the shower was laughably awful. It was a hand held shower head permanently fixed extremely high on the wall. Consequently, neither the height nor the angle could be adjusted, and the water pressure was a dribble. Definitely not luxury.