"Everything. Outstanding hosts who help with everything from driving directions to special treats. Hotel is perfectly located on the square in the middle of the town action."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Castell Hotel is located in Kissamos, a 4-minute walk from Telonio Beach and 2.2 miles from Kissamos / Kasteli Port. Each room at the 2-star hotel has city views, and guests can enjoy access to a terrace.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
$$$$
Top rated by guests
9.8Outstanding
(497 Ratings)
"Everything. Outstanding hosts who help with everything from driving directions to special treats. Hotel is perfectly located on the square in the middle of the town action."
Castell Hotel is located in Kissamos, a 4-minute walk from Telonio Beach and 2.2 miles from Kissamos / Kasteli Port. Each room at the 2-star hotel has city views, and guests can enjoy access to a terrace.
Amenities
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
TV
Beachfront or waterfront
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
9.8 / 10.0
Outstanding(497 Ratings)
100% verified reviews
10.0 / 10.0
Excellent
Everything. Outstanding hosts who help with everything from driving directions to special treats. Hotel is perfectly located on the square in the middle of the town action.
10.0 / 10.0
Great central location that is exceptionally priced. It’s great accomodation made even better by the attention to detail
Can’t believe this place is only 2 stars!! Modern, clean and great staff. Perfect location in the town square and surrounded by food and services. The little things that the owners are doing it what made it even better for me, beach towels, body washers, a hook for the shower heads so you can have a proper shower, the list goes on. Don’t hesitate to stay here.
Nothing
10.0 / 10.0
Loved our stay here
Nikki & Katerina very polite & friendly even helped with our cases. Room was comfortable & clean, bed was very comfortable. Water pressure was very good with plenty of hot water for the shower. Liked & appreciated the tea & coffee facilities & fresh fruit in our room.
Enjoyed sitting on the veranda overlooking the square.
10.0 / 10.0
great position in the centre of the town, nice hotel and wonderful staff.
Staff were extremely welcoming and couldn't do enough for us.
nothing
7.0 / 10.0
Excellent
N/A
I would stay here again but l would never book with Booking. Com as long as l LIVE! Contact me, and l will tell you why?
10.0 / 10.0
Great place! Wonderful staff!
First thing we absolutely loved: the staff! Wonderful people, welcoming, they gave us great recommendations for the food and places to visit (let them give you advices!). The hotel is in the center square of Kissamos. There are a lot of parkings nearby. The room is comfortable and has all the services you need, also for cooking. If you need anything else, there is a common area where you can take soap, water, towels and umbrellas for the beach, etc. They also put something to eat for breakfast every morning (fresh fruits, pie, biscuits and hot coffee), for free! Cleaning and towels change everyday. In addition you can benefit from free laundry service.
If we really want to find something negative. The shower door had some problem closing and water spilled out.
10.0 / 10.0
Great expérience!
Warmly recommended : The team was incredibly nice, they were always smiling, giving us great advice, offered free coffee and cakes in the morning, beach towels and umbrella, free laundry service, fresh water.
They made our stay in Kissamos magic.
The room was perfect, and the situation of the hotel perfect too
10.0 / 10.0
Nice hotel in the center of Kissamos
The hotel is situated in the center of Kissamos where the activity is really nice at night. Rooms are functional and very clean. No breakfast is provided but you can have coffee and drinks any time in the lobby as well as fruits and other snacks. Also very good coffees on the seaside 5 minutes walk from the hotel propose breakfasts.
The staff is really nice and helping. There is no lift to reach the rooms on the 1st floor but they carry luggages for you. They are also very helpful in providing information regarding visits and activities.
I fully recommend this hotel in Kissamos
Nothing
10.0 / 10.0
The most correct choice I have ever made! Recommend 100%!
everything is excellent!
10.0 / 10.0
June from near Edinburgh.
Everything about this little hotel in the heart of Kissamos.staff were exceptional and so genuinely friendly.Fresh kafe and cake every morning and fruit in your room.Thankyou girls and kisses to the cat(sorry forgot the name) will return for sure 😊😊
nothing all good.
10.0 / 10.0
The best 2 star hotel in the world.
A Truly Unforgettable Stay at Castell Hotel, Kissamos
My recent stay at Castell Hotel in Kissamos was nothing short of extraordinary, thanks to the unparalleled hospitality and exceptional service provided by Niki, Katerina, and their wonderful team. From the moment I arrived, I was enveloped in a warm, genuine welcome that made me feel like family rather than just a guest.
Niki and Katerina, the heart and soul of Castell Hotel, go above and beyond to ensure every detail of your stay is perfect. Their passion for hospitality shines through in every interaction, whether it’s offering personalized recommendations for exploring the stunning beaches of Balos, Falassarna, or Elafonisi, or sharing insider tips about local tavernas and hidden gems in Kissamos. Their knowledge of the area is invaluable, and they delivered it with such enthusiasm that it elevated our entire experience.
The hotel itself is a gem—spotlessly clean, modern, and thoughtfully designed with comfortable beds, soundproof rooms, and charming balconies offering views of the vibrant Skalidi Square or a glimpse of the sea. The little touches, like the 24/7 coffee and treat corner stocked with fruits, cookies, and amenities, reflect their commitment to guest comfort. I was particularly impressed by the “bring & share” corner, which had everything from toiletries to beach gear—an unexpected and delightful addition.
What truly sets Castell Hotel apart is the team’s genuine care and attention. Niki and Katerina’s warmth and professionalism, along with Yannis’s friendly evening support, created an atmosphere of home-away-from-home. They anticipated our needs before we even voiced them, from arranging transport to providing fresh linens every few days. Their dedication to making our stay memorable was evident in every smile and thoughtful gesture.
10.0 / 10.0
Warm welcome
Excellent hospitality. Always a warm greeting from the reception. Great value for money. We even received an upgrade. Thank you for a wonderful stay.
10.0 / 10.0
A really comfortable time with lovely owners in a great hotel.
The staff at the Castell Hotel are exceptional - very friendly and extremely helpful and considerate. They are always happy to talk and spend a bit of the day with you and have lots of suggestions for places to go and beaches to visit. When I was there, it was very hot and they even left my air conditioning on after cleaning so that it would be a treat to get into the room after a day on the beach or at ancient sites. I actually asked them to stop because I know it's expensive and a waste of electricity!
I was provided with a very large breakfast every day in my room. This is not normal. Coffee, water, fruit, biscuits, etc are provided complimentary communally outside the rooms but I was given service to my room and included salad, yoghurt and pastries. I was in one of the superior rooms but this is not an advertised service. Maybe I'm just such a wonderful person (or they felt sorry for me being on my own!).
The hotel is located in the heart of Kissamos on the main square. My first night was during a music festival and a band were playing. I could watch the concert from my balcony! Luckily, they were great! I prefer being in the centre rather than on the beach because it feels a bit more genuine rather than just holiday people being around and other than when bands play, quieter!
I noticed that people booked in at all times of the day - 2330h and midnight in two instances - and that there was someone there to receive them. That is a nice touch. No texted instructions and "We'll see you tomorrow".
The rooms are large (even the smaller ones - I've stayed in both), comfortable and very clean. There is no dedicated parking but there is always parking nearby, if need be 220m away. But I have always found a space outside the hotel or just along the street.
I love this hotel and the people who run it! If I'm visiting in this part of Crete, I wouldn't stay anywhere else.
Honestly nothing. It's a small hotel on the main square so there is no entertainment provided (thank goodness), no communal lounge, dining room, bar or pool but you can tell that from the description! It's just a very nice small hotel run by fantastic people. There is an issue with local youngsters hanging about the square late at night and riding their cars and the inevitable scooters and motorbikes. This can go on till 2am but if you are a night bird like me it gives you something to watch as you drink and read or listen to music on the balcony and the double glazing is really good and does shut out all noise!
10.0 / 10.0
I would stay here my whole trip if I could !
Friendly, caring staff 💕
Spotless
Comfortable
Close to anything u would need in Kissamos
10.0 / 10.0
Felt like home
what can I say, ideal accomodation. clean, tidy room, in the middle of Kissamos square. Friendly staff, extremely available for any request. Free additional services (laundry, fruit or biscuits in the morning, free water, beach umbrella)
10.0 / 10.0
Great hotel, excellent location, fantastic owners.
The property was fantastic - located right on the square. The room felt brand new and the air con was brilliant.
Everyone who worked there that I spoke to were absolutely fantastic - couldn’t do enough for me, for which I was very grateful.
Couldn’t speak more highly of this hotel and the people who ran it.
N/A
8.0 / 10.0
Very good
Nice and relaxing furniture, comfortable bed and pillows, free laundry service, great and efficient staff.
Uncomfortable shower, dangerous step between bathroom and bedroom, insufficient darkening and soundproofing.
8.0 / 10.0
Lovely stay
We booked the hotel for a night to be able to visit Balos beach and surroundings. We were greeted by the most welcoming staff with a big smile, with lots of tips on what to do, they even offered us books and toys for our child to take to the beach. Clean rooms, great location, we had a lovely stay.
10.0 / 10.0
Exceptional
Niki and Katarina! Both were great!
10.0 / 10.0
Exceptional
The best staff I've seen, friendly and helpful with everything!
9.0 / 10.0
Superb
A very welcoming and cool staff. Hotel conveniently located in the city center and close to all amenities and restaurants.
10.0 / 10.0
Exceptional
All of them are really friendly. They helped us a lot with all our needs and with helpful informations. Really value for the stay. They even offers some fruits or buscuits for free. There was some dates too when i was there, best i get so far, i ate four or five of them and they helped me with my full hurting stomach from eating too much food in plakias. A wonderful stay here.
10.0 / 10.0
Great!
It was a pleasure to stay in this place. The staff was super kind and helpful. Great location and very clean room.
10.0 / 10.0
Exceptional
Very caring staff, had an amazing stay there ! A special thanks to our hosts for their attentions :)
10.0 / 10.0
Best hotel in Kissamos
The staff was super friendly and were so accomodating! They helped me out a lot with all the questions I had
-
10.0 / 10.0
A wonderful place to stay in Kisamos!
Very accommodating and friendly staff. Clean and comfortable room.
N/a
10.0 / 10.0
Exceptional
We will forever remember our time spent at Niki's Castell Hotel. We ended up staying a couple extra nights, after travel plans had to drastically change due to cancelled flights. Couldn't have imagined a better place to be in these moments. Niki is a truly fabulous woman! Full of passion, great tips and info. And also, the wonderful space, elegantly decorated, and perfectly situated in Kissamos. Don't think twice, book with Niki! (And pro tip, it may be best to book directly for a win-win for you and the hotel to avoid 3rd party booking fees/commissions ;)). Efharisto Niki !
10.0 / 10.0
Amazing affordable stay with friendly owners and a great view
Owners were very friendly and very helpful with information and things to do and see helping me find the closest bus stations, places of interest and just being happy people 😁
Bed was very comfy, Kitchen was well equipped and had salt, pepper, olive oil and more for use (didn’t have anything to clean with at first but once my room got cleaned supplies were added)
Bathroom and shower were also good coming with shampoo, soap, toothbrush, a hairdryer and more.
Wifi also works super well compared to other places I’ve stayed at which was nice 👍
10.0 / 10.0
Perfection!
Superb small hotel - one of our favorites anywhere. Run by two young sisters who are endlessly helpful, warm, friendly and just delightful. Always ready with recommendations on where to eat and what to see. We learned so much about Kissamos and Crete from them. The evening desk clerk, Yannis, is also wonderful. The hotel is modern with attractive comfortable rooms. Great value. Central location near many restaurants. Highly recommend!
nothing - it is perfect.
10.0 / 10.0
The most amazing, adorable little hotel right in the heart of town
Truly amazing, I wish I could give it 100 out of 10! First: location - right in the centre of tiny adorable Kissamos. Lot’s of little cafes, restaurants, and shops nearby. Second: the bed. I have no words for how comfortable the bed was here, like sleeping on a little cloud! Third: the people. Everyone who works here is amazing! So friendly, always willing to chat and tell you about the island. And the little cat is a sweetheart too. I would 100% recommend staying at Castell Hotel. In fact, I booked another stay before I even left 😅
It was perfect!
10.0 / 10.0
Exceptional
I had a wonderful experience. Katerina, Niki and Yaris were so lovely and made me feel at home. They helped out when I had a problem and it was no trouble for them at all! The shelf with the free items is unbelievable,, it’s such a good idea. If you are in kissomos you should definitely stay here, it’s right in the centre square, plus also a few minutes waking to the beach. The place is simply perfect!
Nothing what’s so ever!!!!
8.0 / 10.0
excellent location and wonderful staff
excellent location and wonderful staff who couldn’t do enough for me and made me very welcome
a bit of outside noise in the evening but that’s the price of being so central
10.0 / 10.0
Nic; Katarina & Janis were all fab & genuinely could not do enough for their guests. Very comfortable.
Everything. The greeting. The location. Very comfortable bed & pillows. The small touches - books to borrow; things you might have left behind. Biscuit jar; fruit bowl.
Nothing.
10.0 / 10.0
Exceptional
We stayed for one week and had a comfortable stay there. The room was clean and we had AC. Everything is within walking distance,shops, restaurants, bakeries, you name it. The crew was great, all smiles, good energy, helpful tips for tourists. I recommend this place and thanks to the crew again!
10.0 / 10.0
Exceptional
You will meet owners who are comitted to hospitality and will do everything to help you during your stay.
10.0 / 10.0
Very clean rooms, everyone is friendly and helpful, the atmosphere and the people there are amazing!
Wonderful hotel, with wonderful staff! Everyone is amazing, the room was very clean and comfortable! There are plenty of spaces to park near. Niki and Katerina was always ready to give advise on what beach to visit or where to eat. We really recommend this place! If we come back to Crete, we will definitely stay in Castell Hotel again!
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Castell Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Castell Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Castell Hotel?
We found 11 amenities for this rental. This includes air conditioner, pets allowed, kitchen or kitchenette, internet / wifi, and parking.
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