Green Hotel-Tea Way

Few of the bad encounters with this hotel: The room assigned has a faulty toilet bidet and extremely low water pressure. When requested for troubleshooting, hotel’s service staff and management for this was so bad. A female staff came and first thing she did was to question us ‘did you throw toilet paper inside?!’ Wow. We literally just checked in 15 mins ago. Rather than solving the problem that the hotel has or apologising for any inconvenience caused, she questioned/ accused their hotel guest first. Then she proceeded to ‘fix’ the issue but was unsuccessful. Kept telling us the issue only happens sometimes (usually need more than one attempt for the bidet to work) and even mentioned that their own bidet system is OLD & is not well functioning. We were taken aback with the comments she made & asked her - are the other rooms having this same issue? Are all your hotel bidet holds this standard? What if we poop halfway and the water system is not working? The flushing system already has weak water supply and weak suction issue. Along with the faulty bidet, how are we going to clean up after doing our business? All in all, we spent close to an hour going back and forth with an issue that the service staff can’t fix. Bad service recovery and bad experience dealing with the staff! We had to suggest to them to change another room as she kept insisting that it’s still ‘useable’… The new room’s bidet and flushing pressure is slightly better. What a time wasting effort dealing with this! We’re already very tired after landing, all they could do is just acknowledge the issue, try to fix it and if not, service recovery. We do not appreciate unnecessary talking back, time wasting and being so rigid in their service recovery. Laundry room closes at 10PM and only opens at 9AM. Very inconvenient and tight timings for guest to do the laundry. Those timing is when we head out for our day trip. We requested for additional room card but they were very uptight and inflexible towards their guests. Kept insisting that each room only provides 2 of it, we did not have this issue with other hotels in Taiwan. On our first night at around 12:27AM, there was suddenly repeated spam of our doorbell. We were soundly asleep and suddenly got woken up by the repeated doorbell! When my husband when to check, there was a male service staff holding 2 pillows outside our door. Next morning when we feedback to the front desk & told her to verify with the CCTV. The lady was soooo unfriendly and once again we are being questioned, ‘did y’all called the receptionist when it happened last night?’ Wow. Totally no apologies or being empathetic towards their guests! Please get it right, we were suddenly woken up from our sleep by your service staff even though we indicated the ‘Do not disturb’ bell. At that moment, it was very scary for me and with the state of being just woken up, it was 10 times worst! We couldn’t even think what we should do next, as we did not order anything and the bell ringing was very scary (multiple rings). We did not open the door as we are afraid someone might attack us. After our feedback, none of the staff came to us to explain any findings or did any follow-up actions. Very very unsafe hotel and unprofessional service! If a hotel staff mixed up the room service and got the wrong room, they should’ve just apologise or address the issue properly to their guest.

The staff was welcoming and smiling when we arrived. They provided a couple packs of tea, which Taichung is very proud of. They also wanted to know if we needed tooth brush or anything else. Over the two days we stayed there, every day, the breakfast was a bit different. There are options for vegetarians, multiple choices of teas and coffee. The place was clean, and considering that it was about 500 meters from the train station, pretty quiet.

Value for money, near TRA

the room is very clean,spacious and modern.staying here make you comfortable and relaxed.they also offered you a welcome tea which is a good thing.im satisfied and happy staying this hotel.