Hotel Majapahit Surabaya MGallery

Room was very nice, we received an Upgrade. The building was very impressive and traditional. Personel were very friendly and helpful. Breakfast was good too.

We missed a higher Level restaurant in the hotel. Hotel was on top Niveau and deserves a top restaurant. Sarkies has been closed down, only used for functions

Almost all, location and great staff mostly

Sofa in the room is a bit too small for the size of the room, could be more comfortable….less foamy. The bathroom need some update as well.

The property is gorgeous - the gardens, pool and decoration. This is a beautifully maintained heritage property. I wish I were here for a week!

Truly nothing.

nice architecture, garden, and historical place. the bedroom is also spacious.

I would like to raise a concern regarding how a very minor incident during my stay was handled. There was an accidental menstrual stain of approximately 1 cm on the bedsheet and mattress. I understand that stains may require cleaning, but I was surprised to be told that this was considered “damage” and that I would be charged IDR 500,000, with the explanation that the mattress needed special cleaning and the room had to be closed. I found this response highly disproportionate, especially from a 5-star hotel. I eventually cleaned the mattress myself with warm water and tissue, and the stain was completely removed. I also asked the bedsheet to be returned to me for cleaning, but they didnt returned it. What disappointed me most was the lack of communication and the tone of the staff, which felt rather accusatory, as though I had caused a significant inconvenience. There was also no prior discussion or clear information regarding the IDR 500,000 charge. I believe the charge is excessive for such a small and completely removable stain, and I expected a more considerate staffs approach from a 5-star hotel. Thank you.