The Empress Hotel

Top rated by guests

8.1Excellent

(1,777 Ratings)

"Excellent hotel"

Verified guest

Don't miss out! Price and availability may change

8.1 / 10.0

Excellent(1,777 Ratings)

Hotel in Douglas

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Overlooking Douglas Bay on the Isle of Man, this hotel has a piano bar and large lounge and a conservatory that features panoramic sea views.

Amenities at The Empress Hotel

Business facilities

Free WiFi/internet

Non-smoking

Heating

Bar

WiFi/Internet

Shared living spaces

Garden

Laundry services

Family friendly

Smoking allowed

Safe

Accessible by lift

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Douglas

Nearby attractions

Manx Museum

0.4 mi

Isle of Man Motor Museum

14 mi

House of Manannan

10 mi

Ape Mann Adventure Park

6.8 mi

Available Rooms

$$$$

Top rated by guests

8.1Excellent

(1,777 Ratings)

"Excellent hotel"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.1 / 10.0

Excellent(1,777 Ratings)

Hotel in Douglas

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Douglas

Nearby attractions

Manx Museum

0.4 mi

Isle of Man Motor Museum

14 mi

House of Manannan

10 mi

Ape Mann Adventure Park

6.8 mi

Available Rooms

About this hotel

Overlooking Douglas Bay on the Isle of Man, this hotel has a piano bar and large lounge and a conservatory that features panoramic sea views.

Amenities

Business facilities

Free WiFi/internet

Non-smoking

Heating

Bar

WiFi/Internet

Shared living spaces

Garden

Laundry services

Family friendly

Smoking allowed

Safe

Accessible by lift

Key card access

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.1 / 10.0

Excellent(1,777 Ratings)

100% verified reviews

10.0 / 10.0

We stay here quite a lot and put up with the lack of a car park

Excellent hotel

Car parking

5.0 / 10.0

Receptionist was very help full.

It was on beach Road

The TV was not working!!

9.0 / 10.0

Beautiful antique sea-front hotel

Excellent sea-front hotel and dining in central location walkable to all local sights and nearby Onchan. This seems to be the number one hotel in Douglas. Breakfast and bar restaurant both served excellent food quality and quantity. Once we at there, we didn't want to try anywhere else.

No pool, sauna, or spa. Nor did we see a gym. You cannot really swim at the beach. The check-in process was a bit remiss in that we were not told how to access wifi and breakfast (which we had already paid for). Of course we were able to figure these things out for ourselves later on, but I think reception should have spelled out these details on arrival when guests are already filling in check-in forms, providing ID, obtaining keys. If reception could be a little more helpful on the details that arriving first-time customers need to know, I suggest that will create a better first impression.

9.0 / 10.0

Comfortable, lovely staff and great value

Comfortable, friendly and really well located. Exceptional value for money.

Nothing! It was a great stay!

10.0 / 10.0

The hotel with a beautiful veiw

The staff were amazing. The food was delicious and very well priced . My room was cleaned every day and was spotless.

Nothing at all ... only maybe bring sea view rooms down to a cheaper price

8.0 / 10.0

A comfortable, well-run hotel with friendly staff abd an excellent location.

Good location and a reasonable price. It was 'out of season' though so don't know how much it would have been otherwise. Friendly staff. Good to see local hand-pulled ale in a hotel bar, an all too rare occurrence these days. A very comfortable and well-run hotel.

The fire-alarm went off at one point and people began evacuating their rooms. It was a false alarm. This was a minor irritation and didn't mar my stay. The staff on duty apologised politely and there was no harm done. I noticed that the floor sloped slightly leaving a gap beneath the door. This was a bit disconcerting but didn't lead to a draught or cause a problem with noise. I could hear televisions and voices from other rooms but this did not go on too late and again did not mar my stay.

4.0 / 10.0

Ok - Nothing special, but the room was arctic until we got a fan heater from reception and ran it al

Location good

Room was very, very cold - Had to get a fan heater and run it all night :-( Otherwise, all ok

8.0 / 10.0

Pleasant, clean, helpful staff and value for money

Plenty of choice for breakfast

I would have preferred a bigger bed in the double room

9.0 / 10.0

Very enjoyable, have stayed before and will stay again. Breakfast perfect.

Location and comfort and service and breakfast

Room was too hot. Heating turned off and windows open but couldn’t get the temperature down.

9.0 / 10.0

A functional visit that was most satisfactory and very comfortable.

Breakfast and evening meals excellently prepared. Staff very friendly. Room comfortable, compact but with all essentials including a bath. Some noisy late night guests returning to rooms one night (of two). Bed good, would have preferred a larger duvet. Location convenient. Happy memories of a wedding reception at hotel some 40 years ago.

Larger duvet.

10.0 / 10.0

Best on the Island!

We loved the Empress. She was beautiful and well loved / cared for. She is a relic and deserves the continued care. We enjoyed a beautiful 2 winter nights in the penthouse. Warm, dry, well maintained. All the things needed for a stay. Great views. Comfortable accommodation.

A bit of old infrastructure as expected in an old building... clunking heaters.

7.0 / 10.0

The Irlam Ultra

Rooms clean, staff good.

An option of 3 single beds, for 3 lads, as opposed to a double and single.

8.0 / 10.0

A place to sleep

Central location, decent food

Very small room, lack of storage/hanging space

10.0 / 10.0

Great value for a central seafront location

Good breakfast in a nice big room

Nothing

9.0 / 10.0

Really good

Friendly helpful staff at reception Efficient staff in the breakfast room

9.0 / 10.0

A stress free, pleasant experience, that I would be willing to repeat.

Breakfast service, bar service and facilities were excellent. The was ample choice of food and drinks and the staff were very good at servicing our requirements.

8.0 / 10.0

Some elements do need updating but overall our stay was lovely

Great location with clean, spacious rooms.

Unfortunately our bins had not been emptied and the hairdryers in the bathroom were very old and the plastic was falling off it was so old which was a little concerning

8.0 / 10.0

We had an excellent few days in the hotel. We used the restaurant every night.

Location was good. The staff were very friendly.

The scaffolding & workmen outside our bedroom window.

7.0 / 10.0

Lovely and clean. Quiet hotel and was nice and chilled

Quiet and staff were friendly. Big room

It was so hot, even with the heating off

10.0 / 10.0

Always a pleasant stay

Often stay here when I visit it’s my go to hotel

Nothing

8.0 / 10.0

Great for a short break

Location was ideal, and meals were excellent.

Room was on the small size but OK for the short break.

6.0 / 10.0

Nice room. Comfortable bed . Helpful reception staff

Helpful reception staff. Good location

No parking. Constant worry as to where to park without getting a fine Breakfast a little sparse. Asked for more pastries and 4 were brought out

8.0 / 10.0

The very good aspects outweigh the less impressive elements.

The hotel is good in parts. The bed was comfortable. The Brasserie restaurant and their staff were excellent and we would eat there again even if staying elsewhere. The breakfast was varied with a wide choice even if the quality was obviously pitched at the tour groups who are the lifeblood of such large hotels. The breakfast staff were helpful and friendly, whilst the reception staff were at the end of a long and trying season; efficient but unsmiling. A hotel on its way up with great potential.

We were in a deluxe room with sea view. But as the very heavy sofa was placed across the window with a view inwards of the bed and wall, any enjoyment of the sea view would have entailed squeezing in behind the sofa and perching against the back of it. In the event, this hardly mattered as we were out and about every day. We noted the absence of the promised tea and coffee maker but quite happy to just use the kettle. Some of the furniture a bit the worse for wear.

7.0 / 10.0

Great location & ideal for our family reunion

The location & the bar & restaurant area are lovely & modern

The room was really big & although very clean it needs a modern update. Also apart from one lovely girl at breakfast the other staff were very slow & unresponsive to our requests.

10.0 / 10.0

Had a lovely break

Breakfast catered for vegans

9.0 / 10.0

Excellent staff

Clean

8.0 / 10.0

Comfortable stay for two nights with good food available at a reasonable price.

Good buffet breakfast options readily available plus additional choices on request. Room was a good size for single guest with large bed and bathroom. Bar/lounge area very comfortable with ample seating room for visitors to join us for refreshments.

Noisy water pipes when room above had a bath running and chatter noise from adjacent room occupants.

7.0 / 10.0

Very enjoyable

Great location.. nice food.

Would have liked a bigger room :(

4.0 / 10.0

Food excellent, staff mostly excellent. Expensive

Breakfast was very good. Nice bar, drinks reasonably priced for a hotel.

Bed small and uncomfortable. big gap under the door into the corridor. Really dangerous steps leading to the street. The slowest smallest lift i have ever used. Outside the breakfast room absolutely filthy. Hotel manager didn't like constructive message and was rude.

3.0 / 10.0

Nice restaurant but extremely uncomfortable stay

We ate in one of the restaurants, The Brasserie, a couple of times and the food was amazing. The piano playing in the background was a nice touch. Most of the staff were friendly and helpful, particularly a lady called Darinka who was always warm and welcoming.

Our room was pretty disappointing - whilst sea view facing, there was no aircon nor wardrobe in which to hang clothes. There was a small cubby hole with some hangers which also housed a dusty looking fan, which was completely inadequate. The overriding issue was the fact our room was beneath the penthouse and we had the misfortune of two sets of noisy upstairs neighbours for the whole of our stay - sliding patio doors in a hotel room in an old building where noise travels is a terrible idea. We didn’t have one good night’s sleep during our stay (the hard beds contributed to this). Would not stay here again.

9.0 / 10.0

Really enjoyed the whole experience

The staff were all excellent. Couldn't ask for better. Always friendly and engaging.

The bed was a little uncomfortable. The duvet was too narrow.

10.0 / 10.0

Nice but not the same since staff changes

Location and size me of the staff

Hadn’t been told that even if you live on Isle of Man you now need ID to stay, receptionist was quite sharp and uncaring as didn’t have any, in the end had to show her my booking acknowledgement from booking .com, not a great start.

9.0 / 10.0

A comfortable and enjoyable stay

A good location on the promenade. Rooms were comfortable and well equipped. The bar was very enjoyable with an excellent piano player

The rooms were a little small and the ceilings and walls are thin so sound travels. The ordered options for breakfast arrived late and were over cooked

10.0 / 10.0

Excellent

Breakfast was great and location was fantastic

N/A

9.0 / 10.0

Brilliant hotel, food, staff great

Good location, clean, good food, staff brilliant Will hopefully be returning in the future

Pillows hard

8.0 / 10.0

Most enjoyable

Location

Nothing

10.0 / 10.0

An extremely pleasant stay, rekindling memories of staying at the Empress in the 70s 80s.

The breakfast was good, and lovely staff, very accommodating.

9.0 / 10.0

Had a great stay would definitely return

Excellent room we booked a deluxe room with sea view, the room was a good size, clean, with a very comfortable bed, great breakfast and the staff were very helpful and polite.

Would benefit from private parking but parking is available close bye

8.0 / 10.0

Quite nice hotel at the seafront

Reasonably priced, good location, quite good breakfast variety (they do grilled kippers on demand), piano bar and a good brasserie

Lift was old and slow, so being on 4th floor made me quite often wait and wish it was faster. Its also tiny so if you are 3 persons indide, gets too claustrophobic. But its an old building, good they have a lift at all! The room.service option they give (paying online) didnt work for me, neither did the attempt of ordering over the phone. That needs to be fixed, functional roomservice is a basic expectation.

10.0 / 10.0

Very good value for money ..One not to be missed

Exceptionally.friendly and helpful staff Hot tasty breakfast with plenty of choice Bus from the airport (11) stops a few hundred yards from the door Exceptionally clean room , serviced.daily.wirh resh towels Decent amount of space in room

Would have loved more pillows. Two each wasn't quite enough

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Empress Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Empress Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Empress Hotel?

We found 18 amenities for this rental. This includes business facilities, free wifi/internet, non-smoking, heating, and bar.

Explore similar stays in Douglas

Explore all rentals in Douglas

8.5 / 10.0

Excellent(55 Ratings)

Voyage Hostel - Ensuite Family Rooms with shared kitchen

The Empress Hotel

Hotel in Douglas

Reasons to book

About this hotel

Amenities at The Empress Hotel

Map of Douglas

Nearby attractions

Available Rooms

Hotel in Douglas

Reasons to book

Map of Douglas

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Empress Hotel pet friendly?

What amenities are available at The Empress Hotel?

Explore similar stays in Douglas

Related destinations