Kastely Apartments - Buda Castle

Cómoda, espaciosa, con todo lo necesario para permanecer en el departamento. Le consultamos a Lavina cómo usar el lavarropas y se acercó a traernos jabón, agua y te (el té más rico que probé en todo mi viaje), muy amorosa y súper atenta, nos dio buenos consejos, fue muy agradable que nos visitara.

La cama algo blanda, pero estamos acostumbrados a colchones más duros, va en gustos.

Appartamento funzionale, ottima posizione per visitare Buda, silenzioso, Wi-Fi , caffè e the a disposizione

La prima volta lascia perplessi dover scendere 4 piani, ma si fa l’abitudine

We enjoyed the location it was convenient and suited to our needs. Shops down the road, within 30 min walk from most major things. The amount of space in the apartment was great, and we especially appreciated having access to a kitchen and washing machine, which made our stay much more comfortable and practical. The host was lovely and friendly in person. While we did need to go through Booking.com to get some issues resolved, they eventually handled issues, correctly

To start, we ran out of toilet paper one night during our 5-night stay. When we reached out to request more, we were told to go and buy some ourselves, after several attempts of pleading we reached out to Booking.com for assistance, the host then brought toilet paper to us. It was disappointing that we had to escalate the situation for such a basic amenity. When arriving at the property, there were a lot of stairs to access the apartment, which wasn’t mentioned beforehand. This made carrying luggage difficult. While we accepted this, the bigger concern was that most of the stairs were in complete darkness. Unfortunately, this resulted in my daughter falling down them, which was very concerning. Upon entering the apartment, we were met with a very strong smell, initially similar to cigarette smoke (though we’re not certain what it was). We had to air out the space to make it comfortable. The washing machine was useful, but guests should note that no detergent is supplied, so you need to bring your own. We experienced a major issue with the floor heating. Despite being switched off, it remained extremely hot (around 32°C). We had to run the air conditioning constantly just to cool the room and even had to stand on pillows while cooking because the floor was too hot on our feet. After several unsuccessful attempts to get assistance, we were directed to try the fuse box, we ended up turning it off at the main switch ourselves to get relief. The main bed was comfortable; however, the sofa bed was very poor quality, essentially a hard surface without a proper mattress or cushioning. We had to improvise to make it comfortable enough for our daughter to sleep. We hope these things are resolved in the future to make it a pleasant experience for others

Perfectly described, what you see is what you get. No surprises. Will be back for sure!

All good