Château Le Cagnard

Old and charming

Do not drive to the door. Road very narrow. Needs some kind of shuttle service. Plumbing so so. Shower broken and no bath . Not good when paying a lot

The room felt unique and individual. The decoration was in keeping with the building and the surrounding quaint streets. The view from the room and restaurant was beautiful. It felt like a trip into a historical time which was a great experience.

The concierge could have been more responsive to our requests when we contacted them through WhatsApp and some amenities would have made a stronger impact- no kettle in the room, coffee pods were not replaced in strong quantities though the latter was replaced upon request. The minibar did not have a menu with clear prices either

The dining room and terrace enjoy superb views across the valley and towards the sea. The food was excellent and the dining room staff were charming and helpful.

Unfortunately, we had to wait over 40 minutes for the transfer to the hotel from a car park and received no apology except from the driver. Our room was a good size but the shower did not drain and overflowed into the bathroom, meaning that, after a long and tiring journey, only one of us managed to have a shower and neither of us was able to do so before breakfast the next morning. The fault was fixed the next morning but should not have happened in the first place. We booked dinner in the restaurant for our second night but were told that we could not book for the third and final night due to a special event - we had no prior warning of this and were told that we should have checked! A duty manager promised to look into some form of compensation and subsequently told us that this had been arranged and we would be very pleased by the offer - she promised to see us when we checked out. On check out, we found that she was not at work, the receptionist had no knowledge and the duty manager said that she vaguely recalled something and suggested we email the hotel. We settled our bill in full and emailed as suggested. We have received no response to two emails (one in English, one in French for the avoidance of doubt) to the manager who offered compensation. The lack of communication between colleagues, and subsequently to a customer, concerns me more than any compensation. In summary, I am really disappointed by the lack of notice about a special event, the poor arrangements on arrival and the lack of any acknowledgement from the manager. None of this should occur in a hotel that vaunts its identity as 'luxury'. Finally, I would advise potential guests to check accessibility - Cagnes is charming but full of very steep slopes, including access to the (very small) hotel swimming pool and other restaurants in the village.

Exceptionally beautiful hotel. Very professional and welcoming staff. Great restaurant, very delicious food and outstanding service.

Interesting property, view from restaurant impressive.

Our stay here was underwhelming. The hotel’s location is awkward and made getting to Nice station early in the morning more difficult than expected, with little help from reception so we cut our trip short. The building layout feels odd and the entrance rather dark. Service overall was uncomfortable — on arrival we were met by a staff member who insisted we had parked in the wrong place, despite having called reception several times for directions. Check-in was long and awkward, including an unnecessary tour of the tired-looking pool, empty restaurant, and garden area. I was even asked if I was tired, which felt overly personal and out of place. We were told we had been “upgraded,” though the room seemed much the same as the one booked, and the carpets in the corridors were noticeably worn. The hotel does not quite live up to its photos, and after staying at a true 5-star nearby, it felt surprising this one is rated 4-star. Small requests, like asking for a spoon, were also met with reluctance. In short, while some guests may find it satisfactory, the atmosphere, service, and overall standard left us disappointed.

The amazing views, the staff, and the design of the hotel. The small village was very cute, and everyone was truly welcoming.

The double bed was not tied together, which meant that it separated during sleep.

Beautiful and charming décor, friendly and helpful staff, breakfast on the terrace, magnificent views of Nice and surrounding area.

Car parking is not at the hôtel. There is parking below the Château. You have to call the hôtel and they will send a driver to come get you.

Beautiful and charming location, friendly staff, amazing food (we had dinner and breakfast there)

We loved every moment of our stay