Sol Ollantay Boutique Hotel

The location was the best. The room size I requested was nice. The facility was acceptably clean.

Other than the location, the rest was questionable. Breakfast was missing items. Bread and coffee were cold most of the time. Salt and black pepper shakers were never on the table. A few I found were empty. No dedicated attendant was in the breakfast serving area. Sometimes it took a long time for servers to appear. No one at the front desk spoke English. One, I found, claimed that he was a translator who came here when needed. I asked to arrange a local taxi for the day. They forgot. The next morning, we had to wait two hours to arrange one. At the end of the day, I was short on time.

Great location and river view. Lovely young staff trying to help us everytime we needed.

It was a bit cold at first.

The location was brilliant. The room was spacious and comfortable with a modern bathroom. It had everything we could need for a family of 4. The breakfast was amazing! A lot of care was taken to ensure a delicious meal.

The only part that we didn’t like was that we wanted to stay just a few hours extra on our check out day and there was no option for late checkout even when we offered to pay, so instead we had to pay for an additional night. We didn’t see any other guests staying so could not understand why we were unable to have a late checkout just for 2 hours. Everything else was great

The location was good and the view of the stream and archaeological site were fantastic.

The staff at reception was unfriendly and cold, did not offer any advice, did not help with anything and I doubt they have the proper training in the hospitality business. After 3 nights, they would not even let me check out an hour late citing a few excuses, but when I offered to pay they readily took the money fast, but were knocking on my door asking me to leave even before the extra time was up! I felt very unwelcome at that place. They did not even clean up, change towels or replace toilet paper rolls in the 3 nights I was there!