MONDI Chalets am Grundlsee

Everything was so perfect, from the moment we checked in until our last second of check out. We booked the chalet, were welcomed by Rusty who is so lovely and friendly, gave us all info we needed . The room was superb, and on check out we also do the chalet for 4 people which have a stunning view and hot tub together with sauna. The breakfast was really good and the dinner amazing. Everything so clean

This was truly a perfect stay. Every detail showed how thoughtful and attentive the team is. The staff were incredibly friendly, and everything you could wish for was taken care of. The location is peaceful and feels like a hidden gem. I can’t wait to return in the summer.

Sehr gemütlich und kuschelig, haben uns sehr entspannen können

gab nichts auszusetzen :)

The location next to Grundlsee provides beautiful lake scenery The chalet resort experience was disappointing

The chalet was quoted as being 30sqm, but in fact, the entrance and bathroom take more than half. the actual living space is less than 15sqm. It was overcrowded to have breakfast in the chalet. The overall design of the room seems poorly thought through, eg> - The shower has no curtain or glass panels. This means that you end up with a wet floor, regardless of how careful you are. The gray tiling and the lack of curtains reminded me of my teenagehood - as a hockey player I would end up showering in changing rooms or stadiums or sports halls. Endearing, but not was I was hoping for a luxury weekend away - On the first night we were not offered to have breakfast at the restaurant but rather in our small living area chalet. The table provided was shaky on the floor. We were 3 people but only 2 chairs were provided for us. - The kitchen is overly supplied with large appliances but there is no room to place them. I ended up having to place a fancy coffee maker on the floor, given that the countertop space was less than 20 cm. - The chalet decoration is mainly made of wood, but the finishing shows poor materials and craftsmanship, with rough edges and flaky wood. We tried hard not to get splinters on our fingers. I am sure younger people find it very instagrammable but to anyone a bit more worldly, it simply looks cheap. We had dinner at the Seeblick restaurant. My husband's sous-vide meat was still hard and full of fat, he could not eat it. In Austria, children's dishes are always slathered in ketchup and tend to bring some sweet treats. I specifically asked the waiter not to bring them, and they still showed up on my son's plate. On checking out we headed to the reception, from where we received our keys and all information. The clerk insisted that we should check out at a different location, only for chalets. We had not been informed this existed upon arrival and it was not clearly signaled.