Al Badayer Retreat by Sharjah Collection

We stayed at Al Badayer Retreat for one night as a couple and had a wonderful experience. The property is beautiful, peaceful, and offers a unique desert atmosphere that made our stay truly memorable. We would especially like to thank Herbert from the restaurant for his exceptional service. He was kind, professional, attentive, and made us feel very welcome throughout our dining experience. His friendly attitude and dedication to guest satisfaction truly stood out. We would also like to appreciate Maya from Housekeeping for her excellent work. She was helpful, courteous, and ensured that everything was clean and well-maintained throughout our stay. The buggy service was another great facility that made getting around the resort convenient and enjoyable. The service was prompt and added to the overall comfort of our experience. Overall, we had a fantastic stay and would highly recommend Al Badayer Retreat to anyone looking for a relaxing desert getaway. We look forward to visiting again in the future.

Thank you for the team for accommodating my needs

Great experience

The property itself is visually stunning; however, the service fell well below the standard expected of a five-star retreat. From check-in onward, service was inefficient and unnecessarily time-consuming. Upon arrival for New Year’s Eve, we were informed that room service would be unavailable after 4:00 PM due to a ticketed gala priced at AED 350 per person. Unfortunately, the buffet was extremely disappointing—food was poorly seasoned, often cold, and of very low quality. Seating was outdoors with no heaters provided despite windy and chilly conditions. Although the buffet was scheduled to begin at 6:30 PM, no food or water was served until after 7:30 PM. The event felt poorly planned and inadequately managed. While a service manager attempted to address the issues, the experience remained unacceptable for a New Year’s Eve event. There were also significant maintenance issues in the room, including a plumbing failure that slightly flooded the toilet area. Resolving this required over four calls and several hours. Similar inefficiencies occurred with room service orders—items were frequently missing, delivery attempts were falsely claimed without any knock or doorbell, and food often arrived cold. The buggy service was consistently slow unless during check-in or check-out, leading us to walk frequently to avoid long wait times. The only highlights of the stay were the private bonfire experience and the room itself, both of which were excellent. Overall, the cost of the stay was completely disproportionate to the level of service provided. While the staff were extremely nice and well-intentioned, the property appears poorly managed and unable to adequately support its guest volume. Due to the lack of value and subpar service, I would not recommend this retreat.