One&Only Portonovi

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9.6Outstanding
(455 Ratings)
"Breakfast was perfect as well as the staff"
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9.6 / 10.0
Outstanding(455 Ratings)

Hotel in Kotor Municipality

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area

About this hotel

Located in Herceg-Novi, a 7-minute walk from Denovici Beach, One&Only Portonovi provides accommodations with free bikes, free private parking, a garden and a private beach area.

Amenities at One&Only Portonovi

Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Beach front
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Tennis court
Cleaning products

Map of Kotor Municipality


Available Rooms

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Ratings and reviews

9.6 / 10.0
Outstanding(455 Ratings)
100% verified reviews
10.0 / 10.0
Very good experience 🥰
Breakfast was perfect as well as the staff
Wellness and saunas, for my opinion could be much better and more comfortable located as well as being. Also, glasses for water in spa zone should be provided better
10.0 / 10.0
Perfect
It is my fifth time at O&O Portonovi and it remains my absolute favorite place to visit. Not one thing I would change.
10.0 / 10.0
Perfecet relax weekend
Perfect hedonic hotel 👌
10.0 / 10.0
Excellent resort, staff, service and food.
This is up there with one of the best resorts we've stayed in. We stayed in one of the villa rooms overlooking the sea. We had a shared pool just a few metres from our terrace. The room size was generous and the in room facilities were outstanding. The huge bed was extremely comfortable. The breakfast was superb and nothing was too much trouble. We had a few extra requests and the wonderful team went above and beyond to try and accommodate us.
As others have said the television offering wasn't great for English speakers ( not much choice ) and the casting facility for the on demand services, streaming from my phone didn't work consistently. This was only a small issue as we didn't use it much.
9.0 / 10.0
Fabulous - well worth a visit
Great location and super place
Nothing
10.0 / 10.0
Excellent
-Fantastic rooms, great food quality & lovely and helpful staff. -The hotel is kids friendly kids will love the pools and activities
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2.0 / 10.0
❌ Major Disappointment – Hygiene, Service and Operational Failures All at Once
We stayed at One&Only Portonovi for just two nights hoping to rest and recharge, but sadly, it turned out to be a deeply disappointing experience. What we encountered was far below the standards expected from a hotel carrying the One&Only name. There were severe hygiene issues, communication breakdowns, and serious service inconsistencies. ⸻ 🧼 CRITICAL HYGIENE PROBLEMS • Beach towels were stained and visibly dirty. We reported this with photos, yet nothing was resolved. As a result, we couldn’t use the towels or swim in the sea. • Sun loungers were covered in bird droppings. There was no effort to clean them before guest use. • Glasses by the indoor pool were greasy and poorly washed. We had to inspect each one before using. • The children’s pool was murky, dirty, and contained rusted elements. After using it, my son became ill with a fever. • Despite daily written requests, basic housekeeping items like fresh towels, bottled water, and proper cleaning were often missing or delayed. ⸻ 🍽️ FOOD & DIETARY REQUESTS IGNORED • Prior to arrival, we informed the hotel via email and WhatsApp about our strict dietary restrictions: no sugar, no flour, no oil, and halal-only meat for our son. • Despite this, no pork-free options were available at breakfast. It took over one hour to prepare a simple meal for my hungry child. • We asked for a 9-minute boiled egg. The wrong order was delivered three times in a row. • I specifically requested unsweetened ginger juice, yet was served a sugary shot. I drank it before realizing. This ruined 30 days of sugar-free dieting and was not just careless but legally and ethically negligent. • Despite clearly written, polite, and repeated instructions, almost nothing was executed as requested. ⸻ 🛎️ SERVICE BREAKDOWNS & POOR EXECUTION • Staff were generally kind but severely undertrained for this level of hospitality.
1.0 / 10.0
What could have been such an amazing holiday turned out to be a nightmare.
Beautiful property, the rooms are beautiful and big, it’s very clean, best turn down service I have experienced - The gym and spa are also wonderful. You probably think: why did this person give a 1 star rating then? well, unfortunately our stay was completely ruined and I will explain why. To begin: with: I did spoke with the general manager and he offered us a compensation which was very kind. Nevertheless our stay was ruined and we need a holiday from our holiday and I think other people who want to spend their hard earned money on an expensive property like this should be aware of the downsides of this property, so they can perhaps reconsider their choice as I think for this price point there are a lot of other beautiful ( better managed and food) properties to choose from. Below my most honest and detailed review:
Unfortunately I can’t say anything good about the food- which seems to be a common issue- it’s just absolutely terrible, the breakfast is very bad, they literally couldn’t cook an egg ( no this isn’t a joke) I asked for a boiled egg for 9 minutes and received a green pre-cooked one after 5 minutes, this happend on multiple days - all other dishes were also awful and the whole vibe is an all inclusive- resort kind of vibe, it’s mass production and people are standing in line with their plates. The room service we had was just an absolute joke, it was the worst food we ever had in our lives ( and please consider that all food in the resort is extremely expensive). When you walk to the port -which is very boring as there are just 4 restaurants left to choose from and most of the shops have closed their doors- (it’s like a ghost town )it’s like 1/3th of the price. We did like NOA In the port, very good food! It was the only out of the 4 restaurants we liked. People pre-reserve their sun beds, during our stay we had 2 occasions we didn’t had sun beds on the beach as people put their personal stuff on them to “book” them, are we in a O&O or an all inclusive resort again? Now comes the most awful part: our room was above Tapasake, a beachclub which belongs to the hotel which is having awful blaring music from 11am till 11pm. They moved us to a different room after 3 days- this was 20 meters from the other room- and it was just as bad, even with the doors closed it was unbearable, it’s absolutely ridiculous the resort is allowing this, it really ruined our mood and holiday.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at One&Only Portonovi. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at One&Only Portonovi. Enjoy the water!

Is One&Only Portonovi pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at One&Only Portonovi?

We found 38 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, concierge services, and free wifi/internet.


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