Galazio Beach Resort

Everything. Cannot fault one thing

Nothing it was perfect!

Properties layout is great and some things work very well. I don’t want to ruin their score so have them 10, but some areas I hope they take constructively from attached comments instead and fix what had to be fixed for a better guest experience. I absolutely loved how they said thank you for supporting them online. Something to truly learn from. They sent a bottle of house wine to room as thank you along with cute personalised note for tagging them on Instagram. Really well done. Beach bar is great with fireplaces. Great service and perfect vibe there.

Housekeeping and maintenance is areas that for sure needs to improve. Breakfast service staff including. They were sloppy. Don’t clear dishes. Flower pots upstairs really nasty looking. Downstairs nice. There was really no need for a saxophone player early morning. It was more disturbing than relaxing. All you need during breakfast is sound of ocean birds and view of beautiful palm trees in the light wind. Leave party for evening vibes. Nobody seemed to clean tables upstairs neither. Attaching pictures. On arrival didn’t appreciate the welcome drink approach. It was nice it was offered but after long day of travel I don’t want to be taken to restaurant table to enjoy it where I am immediately given menu to eat. It’s 17:30, I want to go to room. Freshen up , change and then go for a nice dinner. No option for this was given. Music in general all day long was way too loud. It’s not a night club nor it’s enjoyable to eat. You can’t even have conversation it’s so loud. And I am not talking about Greek party. There it’s fine and fits with vibe. Room needs maintenance and Houskeeping has to pay attention to detail a lot more. Guests are on holiday and they have time to notice small details. You pay premium price for swim up room but stay doesn’t feel worth the price. Attaching pictures. I had more pictures but booking only allows adding 4. Dirty windows, ton of spider webs in restaurant upstairs. Wholes in ironing board. Dirty walls.

Absolutely everything, staff extremely friendly, helpful polite and caring best service you could ever wish for when on holiday, brilliant time, food excellent too, love the interaction with staff and management

Taxi charges a little expensive booked by hotel to go to airport, should have used the booking.com Taxi ordering service return journey, will remember to do this next time

this hotel is amazing , great location , great front beachbar ( that belong to the hotel). the breakfast was super ! and the stuff people are really nice the pool is very clean. alot of games for the kids

this is not a 4 starts hotel. A 4 star hotel I expect there to be shampoo and conditioner in the shower and hand soap these are very basic things. we had to go to the share WC at the pool in order to wash our hands. the rooms ( triple) has no PRIVATE TERRESA as showed at the pictures . its 3 rooms with 1 shared balcony. The design of the rooms is designed to save electricity, therefore the entrance door of the room is entirely made of glass (non-transparent) and the curtains are semi-transparent in order for light to enter. The result is that there is no darkness in the room!! Not at night and not at all during the day. We were with an 8-month-old baby and when he wanted to take a nap, we couldn't darken the room! I have never encountered such a situation where it is impossible to darken the room in order to sleep. also at night the light from the rest of the rooms balcony is going direct to the room . so its make it difficulty to go sleep ( the room was super light and bright ) In addition, there is no privacy since the balcony is shared with 2 other rooms in addition to ours and the door and window face the balcony. After I asked, the staff came and helped put up curtains in order to try darken the room. also we arrived at 11:00 at night from the airport , we tried to take a shower and there was no hot water. we tried at the morning and still there was not hot water . after i have complaint they told me that the water is getting hit only from the sun and probably all rest of the rooms use the whole hot water . 4 starts hotel ? im depending the sun ?