RUA NOVA APARTMENT, 3 Dormitorios, PS4 y Netflix, a 200m Catedral

I liked not having to have a phone app to get the key. We were able to leave items in a locker in the lobby and then check in a little early which was really helpful. Location is great. Host was kind and helpful.

There is no AC so with the window open it is a bit loud at night (our trip was in August and it was hotter than usual).

Location and cleanliness

The stairs

Location fantastic, parked car at Plaza de Galicia less than 10 min walk

Nothing was just what we needed.

The apartment is in a very central location and has a lovely decoration. It is comfortable and well maintained.

However, our experience with the check-in process was disappointing. Miriam, the key holder, provided us with the wrong entrance information for the apartment. When we arrived, we found that another guest had apparently been given access to the same apartment. We tried calling her several times, but there was no answer. When we called from a different number, she answered. After explaining the situation, she became upset and told us she could not answer the phone because she was on holiday. I understand that everyone deserves time off, but when managing holiday rentals, there should always be someone available to assist guests, especially in emergencies. After walking for nine hours and arriving exhausted, being left in such a difficult situation was very frustrating and stressful. Despite the apartment itself being very nice, the lack of communication and support significantly affected our overall experience.