Sanatorium Uzdrowiskowe Augustów

Good lokalizacja.

Nice service

Very friendly and nice personnel. Very good breakfast and dinner, nice eating surroundings. Big and beautiful terrace. Spacious, comfortable and clean rooms. Big balcony. Very good view from the rooms. Many parking places. Superb pool.

I liked everything.

Location was great! Rooms are tidy, comfortable, cozy. Breakfast were quite good as well.

The SPA zone was not as expected. The watter in the pool was cold, saunas were also warm, not hot as expected. Would not recommend this hotel for the SPA zone.

The hotel has an interesting identity crisis. Although it is clearly trying to present itself as a trendy, modern spa destination, the overall atmosphere and, especially, the staff's approach and habits feel more like a traditional health spa for older generations, straight out of the 1980s. The branding promises a modern, stylish experience, but the service culture doesn't quite match that image. On the positive side, the room was really nice, clean, and well equipped. Everything in the room was in good order, and we had no complaints about the accommodation itself. Unfortunately, the breakfast experience was disappointing. Around an hour before breakfast was due to finish, many of the plates and food stations were already empty, and some drinks were no longer available. Breakfast service should be maintained until the advertised finishing time. The pool facilities also left us with mixed feelings. Around 15 minutes before closing time, guests were already being rushed through the process of leaving, while the lifeguard was walking through the women's changing rooms as guests were still getting changed. This felt uncomfortable and inappropriate. If the facilities are advertised as open until a certain time, guests should be given reasonable time to finish changing and leave comfortably. Alternatively, the closing time should be adjusted to allow for an orderly departure without making guests feel rushed or intruded upon. Overall, the hotel has potential, and the rooms are certainly a strong point. However, the service culture and attention to detail don't quite live up to its modern image. Better breakfast organisation and a more considerate approach to closing the pool facilities would significantly improve the experience.

Breakfast and pool staff were a disappointment.