The Hill Club - Nuwara Eliya

The location is beautiful and the rooms absolutely gorgeous. They treat you so well. The size of the room and bathroom was so much more than we expected. You are absolutely pampered by the staff. Wonderful place!

Not much to complain about. The pillows are too big they should offer thinner pillows. That was all it was.

It’s old charm and location.

English eccentricity at its Sri Lankan finest. A place to revel in the country’s heritage and understand why education here is and always has been top-notch.

I expect more confidence from the staff. I was proud to see young people working so hard, but I want to see next level of competence, and that comes from believing in yourselves. This is not to say service was bad, but I feel the property demands the best. Also, a fan in the rooms would make them less stuffy.

The property’s historic nature is the main draw, and it means into this reputation. A wonderful sense of history.

The rooms were sub-standard at this price point. I wanted to take a bath but the tub was chipped and not so clean. The service was very patchy; it seemed that management was lacking. There were lots of rules (fair as it’s a members club) but I did not feel very welcome. I understand the tie and jacket requirement, but we were alone in the dining room, and it all felt a bit on the decline. The pricing is also curious. They charge for a single glass of filter water at meals - this nickel-and-dime approach is inappropriate at what should be a fine hotel. And beware that 35% is automatically added to food bills - which is an extortionate surprise at the end.