Hotel El Faro Marbella

The breakfast was adequate. The opportunity to eat outside was excellent. With the arrangement of self service meant that queues often developed around the tea/coffee machine and toaster.

Queues for tea and coffee.

Location. Cleanliness. Quiet. Good value for money.

But tired in places. Breakfast was good but the same every day.

The location. The big balcony. And comfortable size apartment. The friendly staff

LOCATION is OUTSTANDING Cleanness

Appartment definitely not for 4 Sofa is uncomfortable

It is next to the beach and the old town

It is a bit old and the pool is too small

I had a wonderful stay! The hotel is spotlessly clean and the staff are attentive and welcoming, making you feel at home from the moment you arrive. The rooms are spacious, with comfortable mattresses that guarantee a great night’s sleep. Housekeeping does an excellent job keeping everything fresh and tidy every day. Highly recommended for anyone looking for comfort, cleanliness, and great service! Location is near to the beach , shops and old town!

The location was amazing right where you want to be. The pool was suprising very well kept. Staff were so hospitable. We got a room upgrade on arrival couldn’t be happier

The key card system is new and was kind of faulty but was sorted by staff anytime we had an issue

Everything.

Nothing

Very nice and the location is perfect

Booking

I liked the location the cleanliness, WiFi, pool, the bar.

The bar tender seemed to be in a bad mood. The reception employees were excellent.

The breakfast was fresh with plenty of food for all tastes. Just enough after a night out exploring the area.

Not enough place in wardrobe for myself and daughter! But probably because my daughter took more clothes than she needed 😬

Great breakfast/lovely outside space to sit/very helpful reception team/perfect location for gettting yo Marbella Old Towm and walking along the beach promenade

Nothing!!

Nothing

From the outset, the room we were allocated did not match the standard represented in your promotional photographs. It was tired, poorly maintained, and in urgent need of refurbishment. Specific issues included visible damage to the skirting boards and kitchen worktops, along with clear signs that the room had not been properly cleaned – there were liquid stains left on the work surfaces from previous guests. When we raised our concerns with the reception manager, Jaun, we were offered a larger room. However, this was simply a more spacious version of the same substandard accommodation and did not address our concerns. We took photographic evidence of the condition of the rooms to support our case. Despite calmly explaining that we were unhappy and did not wish to stay for the planned four nights, Jaun refused to consider a refund and accused us of making threats – a completely inappropriate and inaccurate characterisation. When we asked to escalate the issue to the hotel manager, Jaun initially claimed to be the manager himself. Only later did he admit otherwise, saying the manager was off-site and refusing to guarantee any follow-up contact. We never received a return call or response. Ultimately, we felt we had no choice but to check out and find alternative accommodation. I must also express my serious concern about Jaun’s attitude and behaviour during our interaction. His dismissive and condescending tone, particularly towards my wife, was entirely unacceptable and caused her considerable distress. We expect a full response to this complaint, including an appropriate apology and a refund for the nights we did not stay due to the unacceptable condition of the accommodation and the way the situation was handled. I look forward to hearing from you within 7 days.

Super location

A bit old fashioned in the public areas

Property was very clean and location is perfect

The lift up to the fifth floor is very slow but that’s me clinching at straws hotel is very very acceptable

Location excellent, some of the staff were very pleasant and the rooms are a good size.

There were 2 lifts and 1 was out of order for our whole stay. The lift was very old and small. We purchased breakfast whilst we were there at 15 euros each but the breakfast offer was very limited and not good value for money. The bar and breakfast area were under staffed.

Clean and comfortable. Friendly staff and a complimentary drink voucher for the bar

The car park is very tight

Big room

The breakfast

Great location, really friendly staff and clean rooms

Would have been more useful to have multiple toilets by the pool but not a massive issue

Great location and very nice staff

A little bit outdated furniture

Evertything. Large room , excellente large and comfortable bed, great location clean and very helpfull staff

situation of hotel

booked it with a car park and was,nt told that a Toyota Landcruiser would not fit its only made to take cars i was told.

Staff and size of the room also the location

Beds broken damaged and also shower head dirty. Behind the unit was extremely dirty all Along the floor and the cable . Pretty disgusting and very disappointing

staff were nice

swimming pool tiny - looked bigger in photos. hallways and carpets filthy overpriced

Spacious

Was a bit noisy from the outside sporting grounds.

Nice staff. Got an upgrade when I arrived, so nice of them. Great location, near the beach & restaurants.

A bit outdated but i don't want to complain, it's a well-priced hotel for the location.

We really enjoyed our stay here and for the price we paid we were really happy. The bed was super big and comfortable which was a really nice surprise! I’d definitely recommend this place if your looking for a comfortable budget hotel.

Very nice laidy at the reception. She changed our room because it was smelling very bad.

The smell in the room we received at the begining, was like canalization