Lapland Hotels Ounasvaara Chalets

Location and the facilities inside

Cody cottage. Great location for exploring. We loved the added bonus of sauna in the bathroom

Breakfast had a large spread and lots of good options to include waffles. The restaurant is nice and serves a good dinner as well. Location (with a car) is very nice. Short drive to city and most attractions. Great location if you're going skiing (which we didn't). Front desk staff was nice. Kids liked the playground set and playing in the snow.

Didn't like that trash/recycling and towels were only picked up every 2-3 days. The trash bins are very tiny and for what we're paying, we should be able to get clean towels and our rubbish emptied every day. Same goes for the room cleaning. I went to the front desk twice about blood on the floor (as well as some other trash) that was left from previous tenant. They came in and emptied the trash, but no one ever cleaned up the blood that was left behind. I was pretty disappointed with that. Luckily it was in a place that we could cordone off and stay away from. Even though we got a larger "chalet" it was still pretty small. The downstairs bedroom is just a weird set up. We had to move the two beds together to make a 'king' bed for us because there's no way we were sleeping in the loft. But because of that, the plug ins, bedding, and furniture were off. We rearrange the furniture but the plug ins we obviously couldn't move. We also asked for bedding that covers both beds to make it feel like a single bed. They did not do that so my wife and I slept close to each other but not in the same bed. There were also two bunk beds in there (folded up like on a train). I have no idea how you would make that work with two more people in there. That room was tiny as it was. It only had a sliding barn door, which was loud and creaky when you opened it (not good for not waking people if you have to go to the bathroom in the middle of the night). I also did not like the staircase to the loft. The stairs are way too skinny and way too slippery. It was very difficult to get even children's bags up the stairs. The stairs are wooden and polished and incredibly slippery even with shoes. Both my son and my wife slipped and hurt themselves on the staircase. They definitely need more anti-slip strips or something on there because it is incredibly dangerous as it stands, especially for kids.

The locations was near Rovaniemi. Right under the ski pistes. So if someone want to ski I guess that is fine

Where to start. The chalets are NOT serviced. That means - there is no cleaning service. - there is no soap, shampoo or anything like that - you can’t buy soap at the reception either (you have to go to a supermarket They are utterly inhospitable people in this hotel management : - the waiters are very polite but they reception is so very inflexible and inhospitable - we were stranded in Rovaniemi because of a snow storm without anywhere to stay and we requested the hotel to accept us back for the night to stay in the couch and not die from the cold (-15c and snowstorm and ZERO availability to stay anywhere 100km around the Rovaniemi area) and they just denied and said “it’s not our obligation”. - even if it was NOT their obligation they still had a moral obligation to help us out

Sauna and facilities

Price of buffet dinner

It was clean, nice and warm and good location.

The bunks were a bit too high for our 4 and 7 year old, had fear of them falling out of bed.

Beautiful location, excellent staff, fabulous warm cabins. We couldn't find any fault, excellent stay

Everything was perfect

Perfect place to stay, clean, good restaurant for both breakfast and dinner… beautiful open fire to warm yourself…

Nothing…

Good breakfast. Nice location.

Location near the river.

Excellent facilities my daughter was delighted chalets fab.Breakfast was exceptional especially the waffles which my daughter enjoyed .Staff were very friendly..Science museum was amazing with an artic feel brilliant for children.My daughter is 10 and loved it .The guide was very informative and pleasant

Nothing

Very good breakfast. In room sauna. Proper kitchenette. We found lingonberry and made jam. Very near the lake which is a good spot for Aurora viewing. We can even get a glimpse of the view from the upstairs window room

Breakfast, location

Very family friendly, great breakfast

Rooms a bit old, complicated to find a room.

Everything was just superb including the location. The people at the reception were very welcoming particularly the senior lady on the day of our check-out on 19th March.

Arrangements for baggage handling particularly for elders, would be appreciated. Hauling of luggage over snow for around 250 metrese from the reception across the main street, was very difficult at our age.

It was a typical ski chalet & if there were 4 of you sharing it would probably have been ok, if not a little cramped. The sauna in the shower room was a nice touch. The breakfast was really good and the staff were all pleasant.

It felt tired and dated and for almost €400 per night, we could have stayed in a really nice hotel. I expected this to have beautiful views but it just felt like a semi detached house in a little housing estate. Nothing special about it at all.

the finnish feels while we’re there, your own sauna inside the chalets 🧖🏽‍♀️🧖🏽‍♂️, big space for 3 people and the awesome breakfast 🤩

calling taxi every time we need to go somewhere 🤷🏻‍♀️ 45 mins walk to the center while snowing is not a choice for my children.

the location is amazing and perfect because you could park your hire car next to all the chalets

strict reserved seating for evening meal in the restaurant. there was so much space to be seated. then sat sharing an 8 person table with another family. could be better.

Matias at the reception was super helpful, knowledgeable, and always smiling. Breakfast was absolutely great!!

sauna

comfortable beds

TV not many channels to choose from

everything especially the breakfast!

Good breakfast and dinner, and they provided breakfast boxes to take away on last day as we had an early flight Quiet area by the river Private sauna in the chalet Chalet large enough for 6 adults (3 couples), including 2 bathrooms + 1 additional toilet Aurora borealis visible from directly outside the chalet (2 times in 4 days)! 5min drive to Rovaniemi City centre

Nothing

Really liked the chalets overall. They are nice and cozy. The area is lovely and our chalet was located by the lake. There was also a large area where you could enjoy and play in the snow. Suitable if you have a car. Breakfast was delicious.

We were 5 Adults in one chalet. It was a bit small but we stayed for one night so we did not really mind it. We thought that the bunk beds were going to be different as they were to be pulled out from the wall. Would have liked to have some tea or coffee in the chalet.

breakfast was very good

The chalet was perfect for a small family. The location of the chalet is very picturesque and we thoroughly enjoyed the skiing experience as well as the stay.

Vegetarian options for dinner menu need to be worked on

The location is great, amazing breakfast and Sauna was also good. Beds are comfortable!

The Chalets were much smaller in comparison to the photos , especially the family sitting area. The shower area in the bathroom was not fully covered at the bottom because of which all the water flowed out into the main bathroom area.