Super Hotel O Katol Road Friends Colony

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We stayed at this hotel for a few days after booking through Agoda, and unfortunately, our experience was very disappointing. The first room we were given was in terrible condition. Cockroaches were crawling all over the room, including on the bed. The TV was not working, there were no basic toiletries or amenities, there was no geyser, and the shower barely worked. Instead of providing a geyser, the hotel gave us an iron rod to heat the water, which is neither convenient nor appropriate. After we complained that we could not stay in that room, we were shifted to another room on the third floor. However, the lift was out of order, making it difficult to carry our luggage upstairs. Sadly, the second room also had cockroaches. It still had no geyser, and the shower was not functioning properly. There is a serious lack of communication between the management, reception, and housekeeping teams. Calls made to the reception number often went unanswered, and when we contacted another staff member, the information was never passed on. As a result, we received multiple calls about the same issue. Every morning, staff knocked on our door asking us to check out, even though our booking was for a longer stay. On one occasion, a staff member came to our room at 8:00 AM asking to collect the iron rod used for heating water, which was quite inconvenient. The hotel also needs to improve staff behaviour. The person reminding guests about checkout should be more polite and check the booking details before disturbing them. To make matters worse, one evening a staff member called and asked me to come downstairs. When I asked why, he said it was so I could leave a review. I told him I would review the hotel after my stay was over, but despite that, they kept asking us to post a review and even send them a screenshot. The hotel seriously needs to improve its cleanliness, maintenance, communication, and overall guest experience.

Cleanliness is neglected and no facilities tv, water heater and shower doesn’t work properly and paint of walls comes out from everywhere and very unhygienic

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