AZURA GOLD HOTEL and APARTMENT

This hotel is right in the middle of the tourist hub but is in a lane just off the main street so it is quiet, it is close to the beach, great restaurants & anything else you may need & there is a laundry lady directly across from the hotel for 20,000d per kilo. The room is spotless, the shower is very roomy & the staff are really lovely and very helpful, all this at a decent price

We enjoyed our stay and staff where very helpful

The picture is the view from the top floor terrace on the 10th floor. I booked a sea view room, and asked for a high floor one - my room was on the 9th with just as good a view. A great stay, lovely staff, recommended.

This was much, much better than many other hotels I stayed at in Nha Trang. I am going to return. However, there is definitely room for improvement: -The check-out process is VERY inconvenient for passengers trying to catch a flight - I almost lost of hundreds of dollars by missing. Their own cleaning staff had forgotten to give me small towels on multiple nights I had stayed there, but somehow the front desk was clueless about this. They kept asking me where those towels were - and they took almost 30 minutes to “check” the tiny room - and they could not understand in English that the maid had completely forgotten to give me those towels until I repeated myself almost 10 times. Similarly, they were careless in doing their own check, and did not see that I had placed the room slippers on the balconies and were accusing me of taking them. Again, I had to repeat myself almost 10 times before they finally understood where to check. Because of all this, I literally almost lost nearly *** dollars in travel bookings because of a *** hotel reservation and a lack of professionalism over a $1 pair of room slippers. Management is doing a very good job hiring and training the employees who work here in many other respects. My suggestion to management would be to PLEASE adopt international standards with respect to the check-out process instead of this outrageous approach that is common in Vietnam: Ask guests to place a credit card on file and sign a FAIR agreement whereby the guest agrees their card can be charged for damage to the room caused by their intentional conduct or gross negligence. That’s it. Then, at check out, guests who are in a hurry can leave without even interacting with staff (assuming they have already paid for the reservation, as I had). Every good international hotel chain in the world uses this approach. It is much smoother for everyone. Please improve your check-out procedure to be in line with international standards so my experience is not repeated with any future guests, especially because your hotel is so good in so many other ways. -The room was almost insect/ant free, but unfortunately there were some kind of flying and crawling insects that still crawled over all my toiletries. Perhaps the drain pipes or the balconies are not being cleaned and disinfected properly. This is highly unsanitary, time-consuming (because I must now wash all my toiletries with soap and water), and unpleasant for guests and easy to fix in such an otherwise spotless hotel. So please fix it. -There are no proper trashcans (e.g. for food) in the hotel room hallways on each floor or on the top floor. Please fix this - and keep them clean - and your hotel will be infinitely more convenient and pleasant for guests. Right now, any time you have trash that is too big for the small paper waste basket in your room, you must go all the way to ground floor to properly throw it away. -The rooftop/pool area is GREAT but…ONLY when it cleaned, disinfected, and dried :). You are doing a much better job of this than some hotels in Nha Trang, but I think you could do much better. I was only able to really sit outside and relax properly on the rooftop on one of the many days I spent in this hotel. On all the other days, the outdoor rooftop area was either not properly cleaned or not thoroughly dried.