Grand Mercure Xiamen Downtown-Free Welcome Fruit & Metro Station

Location is where I like to be at, breakfast was excellent, friendly & helpful staff

Bathroom needs to install handrail to protect old guests

Room was very luxurious, feeling like a British gentleman's club. Good work desk fridge and safe. Comfortable bed. Staff attentive.

I felt there were a few design faults. It looked like the bathroom was designed by someone who didn't have to use it. For example, the bath towels weren't near the shower, meaning you'd have to walk across the room, after using the shower to reach the towel on a shelf across the room. I had to hang it on the rail of the door, where I could reach it. Plus the toilet paper holder was behind the cistern, out of reach, instead of at the side, where there was space to put it. The description on Booking.com site said there was a free shuttle bus from the airport, but on contacting the hotel, they said it was 200 yuan. So we took a taxi instead, which only cost 50 yuan. Plus the confirmation email said there were free fruit on arrival, but it wasn;t and we had to ask for it next day.

Great location. Right next to the metro with a mall nearby. Staffs were polite and helpful. We arrived very early in the morning (~7,8 ish) and were planning on just leaving the luggage at the counter but we were able to check into our room straightaway. The cleaning ladies were super quick and amazing. Great big comfortable room. Superb shower pressure

Our room was near the elevator and occasionally there were cigarette smells despite non-smoking signs

Location is very central. Next to subway station. Bars and clubs can also easily reached by foot, but main tourist area is more in the west. Bathroom and bed was clean. Bathroom looked also very new. Big safe. Hotel meets 4* Chinese standard.

Language is always an issue in China. But, as you can also read on other reviews, the rooms are very dirty. Carpet or Sofa look really like hell. More or less everything looks not clean or is sticky. Luckily bed and bathroom was very clean. Window not properly sealed, but on the back side it was not so noisy. Because the suite has two floors, also no noise coming from the floor. The simple breakfast was more than disappointing. Friendly staff - but nearly nothing to eat for western people. At least they have coffee, toast, honey and butter.