Guesthouse Domaine du Chalet

Beautiful hotel in fantastic surroundings and gardens. The food and hospitality was excellent too. Really dog friendly.

Nothing not to like.

The property is expansive and in a great location, set high on the hillside. Surroundings included sweeping views of vineyards and the areas was serene.

What a treat! A really faultless experience - fantastic room, dining experience, swimming pool, staff and grounds.

Impressive gate and gardens. I booked the Amazone suite 2 nights for my fiancé and I which was beyond our expectation. Very comfortable and big. Beautiful views all around the property. For breakfast we had everything we needed. We had dinner one night at La table d'Hôtes. The food was delicious. The host was really friendly and very natural. She made us feel at home.

Until the time we had to check-out everything was perfect. The night before to our surprise we noticed the cleaning lady came into the room without any notice from the hotel - no sign either. We had left some intimate stuff laying around the room including an envelope with a lot of cash in it which was not meant to be used on the trip. It was left visible on top of commode. While packing that morning i realized that something did not look right in the way my things were positioned. My first reaction was to count the money, once, twice to finally realize that 400 EUR were missing (50 EUR bills). Almost 1/3 of what was inside. Astonished i went down immediately looking for the staff to explain the situation. The manager/chef brought in the host and the cleaning lady who claimed she was in the room briefly to do the bed, change the towels and stressed she did not walk on that side of the room. Although the curtains of all windows were wide opened when we came back the night before exactly where the commode with the envelope was. The manager/chef apologized and insisted on the fact that he trust his cleaning lady 100% and nothing like this ever happened before. I can believe that but it only takes one time!! I did not demand and certainly did not expect them to give me my money back as this was my word against hers. Having given it some thought later that day I decided to stop by the police to file a complaint because it did not feel right to let this go that easily. I ended up doing it online as advised by the national police of Epernay. No matter where I stay hotel, guest house, airbnb no one should enter my room without my consent!!