The Magnum Hotel, Sunderland City, Sure Collection by Best Western





7.8Good
(791 Ratings)
"Extremely friendly staff. Nothing was too much trouble"
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3-Star Hotel
Great price for your budgetOne of the lowest cost properties in the area
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The Magnum Hotel, Sunderland City, Sure Collection by Best Western is located in Sunderland, within 2.5 miles of Stadium of Light and 10 miles of Baltic Centre for Contemporary Art.
Free WiFi/internet
Free Parking
Non-smoking
Heating
Wheelchair accessible
WiFi/Internet
Accessible Parking
Family friendly
Smoking allowed
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.8Good
(791 Ratings)
"Extremely friendly staff. Nothing was too much trouble"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Extremely friendly staff. Nothing was too much trouble
For the price we paid there was nothing to dislike.
7.0 / 10.0
Beds were really comfortable and clean
Front of hotel could do with a clean hundreds of cigarettes butts on floor near entrance
6.0 / 10.0
Parking was good
Very noisy the breakfast was poor not good value for money
3.0 / 10.0
Very cold room dity old premier decor. Hole place needs a good re ferb.
As I said previous
8.0 / 10.0
Easy parking, within walking distance of food outlets clean and comfortable.
Breakfast was hit and miss, hot food not always available and cereals not always out. No evening food at the moment.
7.0 / 10.0
Basic but clean and comfortable, staff very friendly and helpful.
Have to pay for parking.
10.0 / 10.0
Breakfast was nice, exactly what I like in the morning 😋🤭
5.0 / 10.0
The staff
* They could not find our book, as trip advisor had sent them the wrong dates, which the staff said was always happening!
* We did not get a room key of our own!
* Mattress was very poor
* The breakfast offering was a joke
9.0 / 10.0
It was easy to get to and parking was easy
6.0 / 10.0
Close vicinity to the stadium of light. Cheap & cheerful.
Pretty dirty to be honest.
9.0 / 10.0
Staff were fantastic and friendly
8.0 / 10.0
Easy access
No meals
10.0 / 10.0
Very good
Very good
9.0 / 10.0
Lovely comfortable bed, controlled heating, tea, coffee, biscuits, toiletries supplied.
Not enough milk in room but was given more at reception. Must pay for parking.
10.0 / 10.0
Brilliant staff especially the housekeeper on the deskm
Nothing
10.0 / 10.0
Nice friendly staff and clean hotel
Shower worked really well bed was comfortable
6.0 / 10.0
Good location, close to shops and centre.
No restaurant or bar and don't bother paying for breakfast, it's in a corner of reception and is very very basic.
9.0 / 10.0
Really good value. Nice room. Comfortable bed. Bathroom with bath. The staff were really helpful and friendly.
Location is a bit far from the centre but the price reflects this
8.0 / 10.0
Very central to where we needed to be and easy access to and from the A19
Bit noisy and you can hear people walking about
5.0 / 10.0
Location
Attitude of staff. Despite being disabled I was given an upper floor room when there’s no lift. Said I had tried calling them numerous times and got “oh” as response. Multiple stains on carpets and smell
10.0 / 10.0
The receptionist team was really nice and welcoming
Everything was perfect
10.0 / 10.0
The staff is very nice and the location of the hotel is perfect!
10.0 / 10.0
Cheap
Location and no bar
8.0 / 10.0
The location was good and the double glazed windows were good it kept the room warm
The bed was not the most comfortable. When we got there there was no card for our room entry the staff had to let us in then the next day in the evening we were given the card for room
5.0 / 10.0
Location
Problem with the door key.
1.0 / 10.0
Nothing
The receptionist was rude to my husband, so miserable. She did not inform us of parking charge which has led to a 100 pound fine. The hotel itself was dirty and loud you could hear people walking about on the floor above us and we had no key for the door so didn’t even make it to breakfast which I paid for. And right next door to a derelict building
10.0 / 10.0
Staff was very friendly very helpful, and went that little bit further to help.
Not much to not like apart from it was short ta I ride to the city
6.0 / 10.0
Staff we're very friendly and polite.
No early check in
Booked a family room and given a double.
Rooms dated and run down, completely different to online images.
No kettle and rooms smelt of damp.
Small area for breakfast in the reception area
Breakfast ok but having to go to reception to be served was like a school canteen.
Area a little run down and hotel is next to a derelict pub which was all boarded up.
9.0 / 10.0
As I generally don’t have breakfast I had some toast and a croissant which I couldn’t fault. The facilities were very good and there was breakfast cereals if you wanted as well.
I couldn’t fault anything.
8.0 / 10.0
Right place right price.
Could have been a coffee or breakfast bar,but for the price but got one just around the corner.
8.0 / 10.0
Breakfast was excellent, location is a little isolated and you neef a car the staff at the hotel were very helpful.
Hotel could do with a proper bar.
6.0 / 10.0
The staff were lovely, very easy to talk with and very informative, they save this hotel. Easy to park and find, close to where I needed to be, which is great.
I know there is a fair bit of cons, but if you're looking for a head down, no frills or fancy decoration, this suits.
You can absolutely tell this is an old Premier Inn, still have many of the old signs up and carpets and curtains are the same. They clearly have slapped a bit of paint up and added their name. It is very tired looking still, even with the paint. My heater in the room was broken too, and not especially high clean but don't think that's the staffs fault, you can only clean so much, it doesn't make it new. They are working hard with what they have.
8.0 / 10.0
Only stayed for a night, left early in the morning, because what I saw was perfect for me
It was perfect for me
2.0 / 10.0
I stay in Sunderland for 6 weeks every summer, in the past quite often using this hotel.
NOT ANYMORE!!!! The chargeable parking and fines have driven me away
9.0 / 10.0
Too far from city centre but bus service was good
Carpet in my bedroom not clean
7.0 / 10.0
Was clean and convenient location
Next to a derelict pub
3.0 / 10.0
The staff were very helpful and friendly
No fridge. No air conditioning and it was a hot night. Car park charges as it’s in spare land
7.0 / 10.0
The room was ok , clean and tidy
The breakfast bacon bap was very nice
Hotel is in a slightly remote area ,there is a small retail shopping park next door but if you want a meal or a drink somewhere then you have to drive .
The boarded up Pub / Restaurant next door is a bit off putting but obviously this has nothing to do with the hotel
8.0 / 10.0
Staff were super friendly and even though we had to pay for parking, the process was straightforward and only £5.50 for 24 hours. Bed and pillows were comfortable.
Room was very warm and with the windows only able to open a little, it was hard to cool the room down.
7.0 / 10.0
Nothing, the staff were brilliant though
Next to a semi derelict building, a retail park. Looked scary place. Location absolutely terrible. Even had to pay for car parking at an awful location!
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Magnum Hotel, Sunderland City, Sure Collection by Best Western. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Magnum Hotel, Sunderland City, Sure Collection by Best Western pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Magnum Hotel, Sunderland City, Sure Collection by Best Western?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wheelchair accessible.
