The Queensgate Hotel





7.2Good
(1,403 Ratings)
"Clean and tidy"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Centrally located in Peterborough, The Queensgate Hotel offers its own Mediterranean restaurant. With free Wi-Fi throughout and free private parking, it is next to Peterborough Football Club.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Smoking allowed
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.2Good
(1,403 Ratings)
"Clean and tidy"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
The hotel is located close to the city centre. Staff were friendly and helpful on checking in. The lady at breakfast was amazing and extremely helpful, even though she was on her own and rushed off her feet trying to serve breakfast, cook food, check people out and organise a conference. We felt really sorry for her, but despite how busy she was she was extremely helpful and very friendly.
We booked a large room which was advertised as a deluxe room. It was not deluxe and in general needed a lot of TLC and an upgrade as it was very dated and basic. The carpet was well worn and the net curtain "thing" over the bed was wripped not to mention how dirty it was.
The room was very tired and dated. Also needed a good clean. The worst part of the stay was the breakfast itself
We arrived down for breakfast at 0810hrs in plenty of time for breakfast finishing as advertised at 0900hrs.
Sadly there was hardly any cooked food left despite there only being five other people sitting down for breakfast. The sausages had all gone, the bacon looked like it had been cooked hours earlier as it had all dried out. No eggs and only a spoon full of cold beans were left. There was a tray full of black pudding, but again all dried out.
When asked if we could have more food cooked the lady explained that she was on her own and the chef had gone home, even though it was only 0815hrs and people were still turning up for breakfast.
Three other guests sitting next to me were also complaining of the lack of food and quality. I think in the end they only had toast.
Given the poor offering with the cooked breakfast I asked the female to remove this for my wife and I from our booking and asked if I could be refunded the £20 that we had pre paid.
The female staff member agreed to do this but said she would need to get her managers approval later. She confirmed this again when we checked out.
Its now six days since checking out of the hotel and I've not received the refund nor had any communication from the hotel.
Breakfast was like staying at faulty towers......one staff member trying to serve breakfast, cook food, check guests in and out. Serve at the bar (two guests drinking pints of lager at breakfast). Greet guests turning up for a conference and arrange their refreshments. The female staff member was amazing and trying her best.
9.0 / 10.0
Pleasant and friendly receptionist; clean and tidy room; good facilities
Noisy guests talking loudly on the landing for over an hour between midnight and 2am
10.0 / 10.0
Clean and tidy
Nothing
8.0 / 10.0
Staff were really helpful, very supportive and patient on the reception desk & evening bar for meals. excellent breakfast, Evening meals were available with a varied menu, free parking was very convenient and secure, enjoyed my stay.
N/A
8.0 / 10.0
Great value, good location, room and bathroom we're clean, it has everything we needed. Nice to be able to have twin beds.
Decor could do with a spruce up (brighter/fresh colours)
8.0 / 10.0
Old building in need of refurbishment but the hotel was warm and clean. The staff were welcoming. Best bed i have slept on in several years!!!. Parking free. Very good value
The stairs are steep
Nothing else to say
9.0 / 10.0
Aft/eve staff brilliant in making sure I had everything I needed
Just some water damage to wooden bath side,not important.
5.0 / 10.0
The staff were good especially the chap that cooked my breakfast, so helpful and polite, the room was ok nothing wrong just basic, no coffee or tea facility which was a bit sad.
I didn't sleep at all due to the person in the room above pacing around literally all night, the floor was so noisy I did call reception at 1am to ask that they speak to them but it never stopped and left me out of sorts for the rest of the day and very tired driving.
6.0 / 10.0
The staff at the hotel are some of the most pleasant you are likely to encounter and the breakfast each morning was excellent - lots of options and plenty of food if you needed a top up.
Firstly, my room had no internet. Despite investigations by the staff, the night porter - who seemingly had been employed at this place forever - stated not all rooms had WiFi. That is fine, but it should either (A) Be advertised as such and reflected in the room price or (B) Further routers should be deployed to extend the range. Secondly, parking. The night porter on my first night mistakenly booked me in for only one night instead of 3 and as a result, I was issued with three parking tickets totalling £300. In fairness to the staff they resolved this within 24 hours and got the tickets cancelled, but it is extra hassle, I, as a paying guest could do without.
9.0 / 10.0
Lovely spacious room about 20 minutes walk from railway station
Nothing springs to mind
10.0 / 10.0
Lovely place, well located, wonderful staff. A place that leaves good memories
9.0 / 10.0
Some of the friendliest service we've had! Great menu and awesome beers! The proprietor was extremely helpful with places to go and things to see and even gave us momentos that will make us remember our stay forever. Sensational value for money!
2.0 / 10.0
It was lovely to walk into just the way it was designed from the first beginning of the hotel into the room that it
I did not like was the fact that I asthmatic and there was mould all over the window there was cracks in places Door constantly rattling and seeing somebody hanging out outside my door for a good few minutes and a member of staff or cleaning person coming into my not long after I first checked in and went for a walk came back and noticed some stuff was moved very disgusted
7.0 / 10.0
Good room for the price
Pillows a bit lumpy. Unfortunately there was cobwebs in the bathroom. Not a crazy deal for me but some people would kick up a fuss about that.
8.0 / 10.0
Lovely reception staff. They couldn't do enough for us
Noisy during the night with people coming passing our room. Not the hotel's fault but the guests
7.0 / 10.0
It was perfect location for my journey.
The lady on reception was lovely and warm which was wonderful for sad circumstances for my trip.
The bathroom had some ingrained unsightly mild around shower fittings and tiled corners. A nasty coloured mark in the wall and room carpeted corners dirty. Also the whole first floor smells of weed smoking.
7.0 / 10.0
Quiet no frills good value
4.0 / 10.0
There's just something odd about this hotel. On one hand it's clear that at some point someone committed to upgrades and offering extended services etc, on the other hand there are many questionable things that are quite evident. In my room the toilet seat was completely broken off, the desk was coming away from the wall, the shower drain had its plastic cover missing leaving sharp edges, the curtains were missing most off their hooks, a fan had no front cover leaving blades exposed. In another of our rooms a socket had been added by running a cable around the room and loosely secured to the top of the skirting board. The socket was a necessary addition but the method leaves a lot to be desired. Not a good look. Generally it had the feel that something changed and it is now more lower rent than it set out to be. There is a doctor running a surgery from a previous conference space. There didn't look to be a breakfast option. It was ok, but just had a sad feel.
Business maybe tough right now, but a more welcoming and lighter atmosphere in the bar and check in areas may have listed to mood a little.
8.0 / 10.0
Location is excellent for work, an outstanding element about this place is the Amazing and wonderful staff, there are All so welcoming and attentive to even smaller details of the stay. Based on the team l, 1000% highly recommend.
3.0 / 10.0
The staff were very friendly and once they recognised an issue delt with it swiftly. Everything was clean.
The room was too hot to sleep. There wasn't enough toilet roll in the room. My request for a vegan breakfast was ignored until breakfast time. My fellow traveller ate their breakfast, and mine was provided half an hour later. The hotel needs updating. There was no teaspoon to use the tea making facilities and no vegan milk even though I added that information to my booking.
10.0 / 10.0
Comfortable , great staff, shower and bath very good , coffee teas available for room more if requested.
Nothing
1.0 / 10.0
Nothing
Joke
Cold loud greeted with no room for me people knocking all night on window
9.0 / 10.0
Location and hospitality
9.0 / 10.0
Josh is great
Fire alarm at 4 am two nights in a row
9.0 / 10.0
Convenient with a good breakfast
No issues
9.0 / 10.0
Close to where I work and free parking
Nothing much to say it was fine
3.0 / 10.0
Bed linen was clean.
Parking was tight, the feel of the place was tired, didn’t receive full set of towels, the shower base was damaged, there wasn’t no plug in the basin, there wasn’t tea or coffee in the room, the carpet was sticky.
5.0 / 10.0
The room was clean but needs a lick of paint.
The noise of the generator running late at night and early in the morning, right outside our window.
10.0 / 10.0
Very friendly welcome and easy check in. Comfortable room. Hot food available in the evening and a nice bar for an aperitif.
Nothing to dislike
2.0 / 10.0
We had two rooms. One of the beds in one of the rooms was uncomfortable, it had something sharp sticking through the mattress, these things happen. But the reason I’ve given this hotel such a low score is because the manager has completely ignored my emails. This is not ok.
5.0 / 10.0
Location is perfect, no payment for parking. Staff were kind and helpful no issues at all. I was cold and they provided a second duvet. Will come again
-
2.0 / 10.0
Quiet
Breakfast
1.0 / 10.0
Arrival
Parking Security. A vandal on an Ebike rode into the car park ,rode around in the car park and then smashed 2 side windows on my elderly Jaguar for no apparent reason. It has cost me money and a great deal of inconvenience and served to spoil the flavour of our stay. To be fair the staff did their best to help us, and the Police did not seem at all interested. I believe other vehicles were damaged. Some sort of security gate is needed on the Hotel car park, sadly!
7.0 / 10.0
Location
Smells in first bedroom and passage to bedroom. Requested a new bedroom which was okay but the toilet and sink were stained
4.0 / 10.0
The lady in reception was extremely pleasant and helpful.
The room was in a sorry state of neglect and decay. The curtains had bits hanging off, the bath panel was rotten and damaged, the windows were very dirty with black mould on them, there was a missing bedside table on one side and the toilet flush was defective. The pillows were way past their useful life.
7.0 / 10.0
Breakfast ok, not very warm
Rooms need modernising
5.0 / 10.0
Room was pretty clean
Good location in Peterborough
Staff were friendly
Beds weren't great
Breakfast was poor (buffet was cold, no water or juice available for those who do not drink tea or coffee, no milk for cereal, staff member appeared to be on his own so not able to raise any issues as didn't really see anyone.)
5.0 / 10.0
Easy to find
Couldn't turn off the heating in the room. Only 1 of 3 lights worked in the bedroom. One bathroom mirror light missing
Breakfast was poor, had to ask for clean cups.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Queensgate Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Queensgate Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Queensgate Hotel?
We found 18 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and heating.
