Demeures & Château - Fleur de Roques - Puisseguin Saint Emilion

Beautiful chateau, great staff, very nice location

We loved it all, but perhaps the dinner was not as superb as we could have imagined

The property is gorgeous. The pool was lovely and cold. The reception staff were absolutely delightful to deal with. It was great to have the EV charging here too.

I did not like staff at the bar, I found both the staff there to be very standoff-ish and they made us feel like we were in the way. At 10pm in the bar, they also turned off the air conditioning (in a heatwave). They close the pool at 8pm which is WAY too early, especially in a heatwave when we wanted to be able to swim for longer. At about 9pm they would not allow us to visit the back portion of the property to see how beautiful it was, saying 'we have locked the doors, you can't go'. I thought that was quite rude. On the other hand - the reception staff are very lovely. The A/C in the room was not cold enough.

We loved the setting, the pool was fantastic especially given the heat wave! The antique furniture was beautiful and the food was delicious. The staff were all really helpful amd welcoming, Jerome gave us wine, ham and cheese when we arrived late in the evening. We loved the tour of the wine cellars and learning about the family history from the delightful and friendly guide. Fabrice was very helpful with all our enquiries and very welcoming. We would definitely love to visit again.

The bathroom was slightly dated but clean and in good condition. Some extras such as shampoo and a larger kettle in our room for coffee would have been ideal.

Beautiful Chateau surrounded by vineyards

Family room has a moldy smell throughout and was clearly not part of the main Chateau. The bathroom was huge and felt like a room that was turned into a bathroom without much care at all