Alpine Hotel by SnowWorld

Good location for the onsite ski world, and for cycling.

The food in both the buffet and the restaurant are really awful and getting worse every year. This trip was made worse with mice running around the restaurant. The kitchen don’t have a clue, and the food is reheated.

Location next to the slope

Tired, uncomfortable old decor definitely seen better days. The food on site was poor.

I arrived at the hotel at around 2 a.m. after a long journey. The check-in took more than an hour due to an issue with their system. They had accidentally checked someone else into my room earlier in the day, using my details - as I received messages during the day about paying for something for my stay, but I was not even close to the hotel, and not even my card details, so, it was someone else. While we were trying to resolve this, a staff member asked me to follow him to the room to find out what was going on. What happened next was a joke. He knocked on the door at almost 3 a.m., waking up the guest who had been mistakenly checked into my room. Naturally, the guest was upset. The staff member then tried to confirm their name—with me standing there—disturbing another guest in the middle of the night. I honestly don’t know what he was trying to achieve. It’s not like they were going to move rooms at 3 a.m. I had to insist that he just give me another room, as I was really tired. I eventually got one. When I went to reception in the morning to check out and explained what had happened, the staff didn’t seem particularly concerned or apologetic. They were more focused on making sure I paid for the parking. Awful customer service. The ski slope looked good, though.

Very convenient location for early training in SnowWorld, very friendly staff

The floor in the room is quite dirty, and some basic amenities are missing. There is no fridge and kettle available, which makes it difficult to prepare hot water, tea, or coffee.

The hotel room was clean and the scenery was beautiful. Lots to do - alpine coaster ski-ing, climbing as extras.

The toilet and shower door was frosted from the wrong side so you couldn't see out but people could see your silhouette through it. Food and drinks were quite expensive.

Facilities

There was excellent customer cervice, very friendly and professional! The facility and activity around the hotel were amazing!

Nothing

The style of the room was great, the 2 main beds were extremely comfortable , the shower pressure was wonderful and the activities were brilliant. Super happy!!

My daughters bed was a fold out and very uncomfortable.

clean, well organized, lots of space for kids, the snow pist, the stuff

the coffee, the food quality, the volume of the music

close to Kerkrade where we needed to be

carpets look dirty, beds not comfortable, expensive

Did like almost everything.

Extractor of vapors and odors from the bathroom always on even with the lights off. Disturbing sound of about 20 decibels, to fall asleep.

The room was clean, efficient layout, nice view (3rd floor), friendly reception

Unfortunately the restaurant was closed, the door of the bathroom/toilet wasn't great, if one was in the shower, one couldn't go to the toilet because that side of the door was open (we were 3 in one room)

bed was too soft

Location has good access to activities (near the hotel, or in the Maastricht area).

Breakfast was so-so, room was not clean (cigarettes and cigarette package in the cupboard), uncomfortable pillows.

Beds comfortable. Good breakfast.

No bathroom that was isolated from the rest of the room. Shower and toilet were Lots of noise from doing personal hygiene.

Breakfast far exceeded expectations for the price. Room was good, comfortable with good shower and room for luggage etc.

Only thing that could be improved was the blind on the window as with the outdoor lights being so bright there was a lot of light intruding which has a detrimental impact on my ability to sleep.

Breakfast good Skiing fun for intermediates for a day

More of a hostel than a hotel Bar menus uninspiring and loads of dirty glasses everywhere Late checkout charges!