Mühlengarten by Relax Inn





6.8Average
(1,235 Ratings)
"spacious, comfortable, clean"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
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Set in Nittel, Mühlengarten by Relax Inn has a restaurant, bar, garden, and free WiFi throughout the property. Boasting an ATM, this property also provides guests with a terrace. Private parking is available on site.
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Bar
WiFi/Internet
Accessible Parking
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
6.8Average
(1,235 Ratings)
"spacious, comfortable, clean"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
6.0 / 10.0
river view
no lift. our room on 3rd floor. had to take the stairs. not suitable for elders.
1.0 / 10.0
Negative experience – misleading listing and refund denied
Our stay at Mühlengarten by Relax Inn was very disappointing and did not match the description or photos on Booking.com.
The beds and mattresses were of very poor quality. The parents’ double bed had two completely different mattresses, one of which was thin, old, uncomfortable, and placed on metal rods, causing pain and making sleep almost impossible. The bed also made loud noises with every movement. The children’s beds were of even lower quality. This is not acceptable for a hotel stay, especially after a long journey.
The room layout did not match the advertised photos. The bunk beds shown online were missing or replaced with different beds, which felt misleading.
The balcony and window shutters were damaged, allowing early morning light into the room.
There was also significant noise throughout the night, including noise from other rooms and the check-in area, with very poor sound insulation.
Overall, the stay was stressful, uncomfortable, and far below reasonable expectations, particularly for a family with children.
We formally requested a full refund due to these issues. Hotel management explicitly denied the refund in writing, stating that they would not compensate and confirmed this position in their response, despite the complaints and evidence provided.
9.0 / 10.0
Location and parking
No staff at all to guide or answer any questions
3.0 / 10.0
Self checkin was easy and fast
The pictures of the rooms didn't match the room I stayed in.
Bed comfort: The bed Mattress was quite horrible, I would sink in it, and i could feel every single spring sticking out. Also quite noisy. would recommend to change them!
Bathroom: The water in the shower wasn't heating properly, and the shower head wasn't great. Some black mold on the silicones...
Room: old and dark furniture with a small window, but it was clean.
6.0 / 10.0
A classic German hotel. Check-in was straightforward thanks to self-check-in. The location is interesting. Free parking at the property.
The facilities were basic; there was no hairdryer or soap. It could get a bit noisy due to the adjacent street. Hygiene in the bathroom was poor.
6.0 / 10.0
The room was spacious, and didn't look too bad. The location of the hotel is nice.
Room had a balcony, and the stay was at a very good price.
The room was't clean, we had some sort of toilet paper under our blanket. The windows were open as we arrived and it was very cold in the room. We turned them on but still didn't make a lot of difference. Also the water temperature sink/shower seemed to be limited to a certain temperature. It wasn't warm enough. And one lamp/light wasn't working ...
10.0 / 10.0
spacious, comfortable, clean
It would have been nice if there some sort of kitchen things, such as a bit of cutlery, water cooker, breakfast
6.0 / 10.0
I booked a superior room and had expected a little more for the price. I only had one towel and there was bo soap. The hotel could have provided a kettle for tee or coffee, especially for the superior room. I booked the hotel because it’s convenient for me, but that’s about it.
7.0 / 10.0
The rooms were clean and spacious, the view was very nice.
As there is no staff at the property, the check-in procedure is via a machine. We struggled a bit with that as the machines are somewhat slow, but more importantly, because we had two rooms booked and did not realise that each of them had a separate numbers (despite being under the same booking) sent via message by the property management. Perhaps is would help future travelers if the property highlights this in their messages for bookings of multiple rooms. However, a big negative point was that it was not possible to contact the property on the provided phone number.
1.0 / 10.0
Room was large
Rating: 1/10 – Extremely disappointing stay
Our stay at Mühlengarten was one of the worst hotel experiences we’ve had. The rooms heat up to 35°C during the day in summer because there is no proper cooling or shading. Sleeping or even staying in the room was unbearable. The balcony is in full sun with no shade whatsoever, and temperatures there reached 38°C – completely unusable during the day.
When we raised these issues with the staff, instead of offering solutions, they were defensive, dismissive, and argumentative. It felt like they were more interested in proving us wrong than helping us feel comfortable. To make matters worse, there is no staff present at a service desk at all – all correspondence has to go through the Booking.com chat app, making it impossible to have a normal 1-on-1 conversation on the spot.
We were traveling with a very polite dog, but shockingly, the only shaded area outside – the grass behind the hotel at the Biergarten – does not allow dogs at all (even when ordering drinks). This left us with absolutely nowhere to sit and relax in the shade, either inside or outside the hotel.
Overall, we left the hotel feeling frustrated, exhausted, and unwelcome. If you value comfort, hospitality, or even the basic chance to escape the sun, do not stay here.
8.0 / 10.0
Nice location
This time the room was smaller than usually in this hotel
9.0 / 10.0
It was fast enough the self check in.
Location and noise levels were perfect for me.
Value for the money.
I would say, I don't really have something I didn't like.
8.0 / 10.0
Nice, clean, quiet hotel, with a wonderful location and a beautiful view of the river.
The wifi signal in the room is very weak and the internet is quite slow
There is more time to enjoy nature😁.
The check-in machines do not have an English language option, so if you don't know German, it will be a little harder
6.0 / 10.0
For a price like that you cant expect too much. The room was small, sober, but good enough for 1 night. A supermarket nearby for all your groceries
No tv in the room. The tv that is in the room is not connected. The staff free check in computers are extremely slow. I had to go through the slow check in process twice because it also gave an error.
5.0 / 10.0
A geart romantic view on the vineyards.
The bed ruined my back
7.0 / 10.0
The location
Bad WiFi. No breakfast or coffee in the morning.
9.0 / 10.0
The location was great. Right next to a good restaurant . The food was delicious. Very good staff
Poor Wi-Fi connection in my rm second floor rm 227 . Never saw any staff at all
3.0 / 10.0
The room was not very clean and smelled dog :-(
4.0 / 10.0
Easy self check-in
Dusty and smelly rooms
8.0 / 10.0
Big size room. Price was good
No breakfast.
10.0 / 10.0
Available and easily accessible terrace, and very comfortable bed.
Tables and chairs on the terrace were little bit dirty.
6.0 / 10.0
The room was extremely spacious and very clean - bigger than some apartments I've stayed in.
Beds comfortable and ample towels provided.
Good on-site parking.
The self check-in was easy and straight forward.
Communication excellent.
Lovely views over the river.
Easy access to highways.
Supermarket just along the road.
I probably would stay there again.
It smelled as if someone had been smoking in the room?
Could have been amazing with the addition of a few extras perhaps a sofa or kettle as there was ample room.
No tea or coffee making facilities in our room and no access to anything after 10pm or 1st thing in the morning so take a travel kettle and supplies with you, luckily I did.
The railway across the road was a little noisy and teenagers tended to gather so couldn't have the windows open to dispel the cigarette smell.
1.0 / 10.0
Nothing
The room was cold and without power for 2 days (a part some hours).
After my requests of intervention something was done by owner but the services were available only for some hours out of two days.
We were forced to stay because no other options were available.
The bathroom should be refurbished.
The pictures showed on the site are not depicting the reality of the room as it is.
8.0 / 10.0
Large room and very well equipped bathroom. Wifi speed OK for casual surfing. Very good restaurant in the building. Clean and tidy.
No fridge in the room. Programing key card yourself not so easy. Box with empty cards actually contained the keys of previous guests and I struggled to find an empty card.
2.0 / 10.0
The Mühlengarten is right at the bus stop in Nittel and straight across the train station, so if you don't have a car, you have direct access to public transport within Germany and towards Luxemburg as well. If you have a car, there is a big parking lot. If you only plan to stay in Nittel for a day or two and otherwise you'd only use the room for sleeping, it's cheap. Wifi was okay.
The room was filthy. When you stepped in it looked okay, but the furniture and the bathroom felt dirty and after buying some cleaning supplies and rubbing the shelf in the bathroom and the table in the room I found out it came off completely gray/brown. I also used a small sweeper and the room had a ton of dust, as if there wasn't properly swept/vacuumed (especially under the bed). My clothes got dusty in the wardrobe and I found an old keycard in there as well, showing that it wasn't properly cleaned for a while. There were pieces missing from the bed in room 17, resulting in a huge hole where you sank into, making sleeping uncomfortable. The hotel does not have any staff on site, if you have any issues, you have to write an email. I was told there is no regular cleaning (due to Covid) and rooms will only get cleaned after my leave, but I came back one evening seeing that I got 3 bottles of shampoo for some reason and my stuff got re-arranged (nothing missing), including my pajamas have been folded (which feels violating to be honest), but the room was still not cleaned. Also, practically anyone can come into the hotel as Amazon and other deliveries were made to the rooms regularly. 2 days before the end of my stay, I have listened to someone standing and heavily breathing in front of my room's door for 20 minutes, which resulted me immediately booking over to another hotel and leaving. I didn't feel safe here.
I don't know if the rest of the building is in the same condition, but the self check-in part was a huge disappointment.
1.0 / 10.0
There was no hot water in the bathroom in both rooms.
4.0 / 10.0
Convenient
digital check in not very satisfactory.Only one encoding machine but 2 screens for check in
7.0 / 10.0
warm comfy room
digital check in
no human contact
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mühlengarten by Relax Inn. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mühlengarten by Relax Inn pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mühlengarten by Relax Inn?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
