Palazzo Della Nave

The view was amazing

Nothing it was perfect

Location, apartment size, amenities

The mattress had some hairs on it

Francesco (the manager of the property) was organised, engaging, and attentive throughout my stay. The room and facilities are spacious, tastefully decorated and comortable. Palazzo Della Nave itself is beatifully located, the suites boast a view of the Duomo from the shared balcony and other rooms. This centrality makes the Palazzo Della Nave an ideal base from which to explore Florence; I never needed to use a taxi or public transport. The consierge service, supported by the exceptional local knowledge of the manager ensured I made the most of my 3 nights. For example, on the first night I climbed the Belvedere on the advice of Francesco. The excellent bar in the castle was very quiet (few tourists); and afforded me the finest views of the city and surrounding Tuscany I enjoyed in Florence.

No waste bin (that I could find) in the kitchen? The electronics in the room (lights and power sockets) were a little tempremental. The USB power socket only works on one side of the bed and the main light switch ceased to work for a few hours at one point.

This stay was a huge disappointment and nothing like what’s shown in the photos. After arriving and comparing the apartment to the listing, it became clear that the pictures are deliberately misleading, taken at extreme angles to make the space look far larger than it actually is. The apartment is dark and depressing, with little to no natural light. The bedroom is extremely small (approximately 2 × 3 meters) and has no window to the outside world at all—only an internal window—making it feel more like a cell than a bedroom. The bathroom is another disaster. The shower is so small it feels kid-sized and is completely impractical for an adult. Housekeeping is non-existent. Even for stays of five days, there is no cleaning, no refresh—nothing. And somehow it gets worse: if you ask for additional towels after a few days, you’re charged extra for them. Yes, paid towels. Paying extra for clean towels after several days is not just unreasonable, it’s honestly unbelievable. Overall, this property bears little resemblance to what is advertised online. Between the misleading photos, lack of basic services, and nickel-and-diming for essentials, this place is impossible to recommend.