ITC Icon Two bedroom Apartment with lovely balcony

Great apartment!, great location, friendly hosts. Has everything you need.

Nothing

Everything- exceptionally beautiful. Excellent service from point of booking. Support 💯 and communication. Safe environment and good hospitality/ house keeping services

N/a

A real air con or ceiling fans would help. The process of getting registered by the machine. We had to keep re registering. The lighting in the bathrooms need attention and in the 2nd bedroom.

The property manager (hosts) were extremely unprofessional and lied multiple times. First no one was there at the property and there were no instructions where to meet them. Once we called the number, someone showed up 15 minutes later. We were given a horrible parking spot (with overhead hazards) which was changed after we complained. I have stayed in same property with different hosts and there was a daily cleaning but we were given a sheet stating only one complimentary cleaning for 8 day stay. Unforunately, it didn't happen and when we called to inquire, we were promised it would be done but wasn't the case nor any intimation. We called back again the next day and it was done on our insistence. At the time of our check-in, we had requested the late check-out and person had confirmed the time. On our last day, we were told there was no such request and they were shameless in admitting the facts which were noted on signed check-in sheet. It left a horrible impression and I would strongly recommend never to trust ITC. Extremely unprofessional and rude hosts. I wish we had the previous hosts otherwise our experience would have been far better.