Oi Qaragai Mountain Resort

we travalled in July and the weather was hot during the day and cool at night. The place a good vibes given the vast greenery and lots of open spaces. But the good ends there. The staff and management are not trained enough or dont give much attention to customer happiness. The activities are many but all are paid and quite expensive. The restaurants are limited and again expensive. We were a group of 4 adults and 3 kids, we wanted to do one of the highlighted activities - Sky Swing. The place can be reached by first taking a shuttle bus (10mins), then a cable car (15 mins) and then a 10 mins walk in the open sun. First of all signs and directions are very poor and one has to keep asking or going around to figure out. Secondly taking the cable car is expensive (cost Kzt 8k per adults and kzt 4k per kid) . After taking all the trouble Nd reachingthe place, we were told that the sky swing is not working as there is kno electricity. We waited for 30mins but nothing. the person at the counter had no clue. The kids were frustrated tired and drained by the heat. We had no option but to go back and when we reached the cable car counter and demanded a refund, the person was rude and refused any refund. After hagling for almost an hour we were made to write a refund application!! after a lot of argument they refunded partially. It was a frustrating experience. The hotel management refused to refund fully and were of no help. Its an ok place if you want to go and relax but activites and managemet are hopeless

Honestly, this place felt like a masterpiece in Kazakhstan. It’s super clean and offers a wide range of facilities for both fun and relaxation. I’d definitely recommend it to anyone traveling to Kazakhstan. We stayed one night in a treehouse, and it was really well designed, clean, and stylish. We also tried the cable car, motor rides, and the restaurants everything was well-organized and offered at a high level. Big thanks to the whole team. Hope to come back again.

The Resort is beautiful, there are many activities and many hikes to do around, such a pretty place. The rooms were huge and comfy and have everything which we needed. The weekend can be very crowded and noises outside though

Beside the room charge, almost everything in hotel area are need to pay, include playground (USD 20) and outdoor hot tub (USD 50 for 1 hour)