SANCTUARY #12 | Accom Holidays

Beautifully appointed, well equipped home in an excellent position. Views included.

The only negative was that we were not able to stay in the 3rd floor (kitchen, living room) much as there was no heat. In the mornings it was very cold and you had to wear a coat to be able to stay in room. Otherwise property was as advertized.

Satisfactory

Check in process was easy and office was close by. Office staff was lovely prior to check in and after. Location is good, walking distance to everything and the property is nice. Carpet had stains when we walked in and some light bulbs out so we took photos as soon as we walked in. After leaving to check out we received a call that they were in a rush to get the place cleaned as the new guests were arriving. Cleaner arrived as we were leaving. Everything was fine until check out, I was advised 3 days later an extra charge from the bond would be kept as “it look longer for the cleaners to clean” because the floors were sticky, there was a “sticky” mess on the wall (??) and all but one wine glass was left. Can confirm our group did not steal or break the wine glasses, as we not only took out the rubbish but washed and left all glassware to dry on the side of the sink. It was raining all weekend so if the tile downstairs was a bit dirtier, understandable but the sticky wall is baffling? Have asked for photographic evidence of the “mess” and an itemised listing of the charges, have not yet received this. Would’ve been happy to pay if we had in fact created a “sticky” mess. Had a similar experience with Accom Holidays Ettalong earlier in the year where the shower shelf was apparently broken on the shower floor but we took after photos and could prove no glass was in the shower and was broken upon cleaning. Pity that our experience was dampened by this as the team in the office were quite nice beforehand. A call back or proof would have been courteous.