Altapura Hôtel & Spa Val Thorens

Relative Luxury, one shop stop, good restaurant, …

Not clean

Best location and a nice modern facility that checks all boxes. Great for kids. Outdoor heated pool awesome

Great breakfast, rooms & location were excellent

The restaurants lacked simpler options for the more fussy of our party! This resulted in us only eating in hotel once & the other nights we ate out.

- Great breakfast with wide selection of protein, vegetables and fruits - Excellent staff - at reception, ski shop and the bar & breakfast area as well as shuttle drivers - always cheerful and helpful - One of the concierges (a young lady who was working on 08/02) was efficient and very helpful in solving an issue we had with a ski pass - Room and common areas were clean - Good size sauna and pool

Not a proper 5-star experience: - Concierge service is disappointing - out of three concierges, only one lady was cheerful, genuinely helpful and spoke good English. For the others at concierge team, it took over 2 weeks to react to our message asking to help book restaurants. No consolidated list of our lunch / dinner bookings was provided despite me asking twice - The bathroom door in the room is transparent and doesn’t lock. Unless the room is occupied by one person, there is no chance of privacy - The room, corridors and restaurants furniture and decor has a cheap feel to them - fine for a 4* place but not a 5* - There was no refreshments / snacks in the spa area (only water at spa reception) - Our room was a junior suite but it felt very small