Hampstead Britannia

What I liked most about the property was the location and cleanliness.

I didn’t like that on Sunday morning the cleaning staff had a meeting in an empty room next to mine and were very loud. The walls are thin, so I could hear everything. There was also an old connecting door between my room and that room, which looked more like a wardrobe door. I found this very strange, although thankfully it was locked from both sides, so no one could enter. Also, the young receptionist was unfriendly. The main entrance door was very heavy and difficult to push open while carrying heavy suitcases.

The staff was just great - everyone we've met or asked help from, thanks a lot!! Also the location is unbelievable, there were no issues with parking and the room was exactly what we needed.

Cheap and cheerful, clean, beds comfortable but had to ask for 2nd pillow, bathroom recently refurbed , No aircon but they didn't advertise it with so can't complain, fan supplied and was powerful enough.

For the money we paid, nothing I can complain about, renevations were happening but they didn't affect us, room was dated but we only wanted somewhere to sleep and cleanup.

The lady on reception was efficient.

Very basic hotel that is looking extremely tired. Upon arrival water was dripping from the ceiling in reception into buckets and on to towels. Nothing was mentioned and it was not a good impression. We were also woken by room service just after 9.00am who were checking to see if they could make up the room. Not ideal.