Casa da Calçada

Superb in every way. Excellent location, beautiful building, very comfortable bed with high quality linen, spacious room. Superb breakfast.

This hotel is truly exceptional. Everything about our stay was outstanding — the atmosphere, the location, the beautiful design, the quality of the bedding and toiletries, the spa, the food, the impeccable cleanliness, and of course, the stunning views. We stayed in the Balcony Suite, which was absolutely wonderful. Every detail was thoughtfully considered, and the overall experience exceeded our expectations. A special mention must go to the excellent restaurant staff, who were consistently attentive and professional, as well as to the housekeeping team, who did an outstanding job throughout our stay. A truly special hotel.

Much to our surprise, at least half of the reception staff did not provide the level of service we would expect from a hotel of this caliber. During our six-night stay, we entered and left the hotel several times a day, and on many occasions members of the reception team did not smile, acknowledge us, or even look up to say hello. Some of our requests were also met with responses that felt unhelpful and unnecessarily dismissive. For example, we asked for a larger bathrobe and were simply told, “We don’t have any; all our robes are the same size.” Only after we insisted and asked again was a larger robe suddenly found, and the issue was easily resolved. This is just one example; there were several similar instances during our stay. That said, other members of the reception team were excellent — warm, attentive, and willing to go above and beyond to help us. The hotel itself is absolutely wonderful, which makes this inconsistency in the reception service all the more surprising. At a hotel of this standard, we would expect the quality of the front-desk experience to match the exceptional quality of everything else.

Perfection

Nothing

Perfect location and high quality facilities and staff. Expensive but worth as everything was perfect