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Schloss Lieser, Autograph Collection

Top rated by guests

Property building

Property building

Bed, Photo of the whole room, Bedroom

Bed, Living room, Photo of the whole room

People, Food

8.9Excellent

(1,014 Ratings)

"Such a beautiful place, the staff were wonderful and the food truly delicious. We had a very relaxing time by the pool and exploring nearby. Definitely recommend staying here."

Verified guest

Don't miss out! Price and availability may change

8.9 / 10.0

Excellent(1,014 Ratings)

Hotel in Bernkastel-Kues

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Lieser, 24 miles from Trier Arena, Schloss Lieser, Autograph Collection has accommodations with a garden, private parking, a restaurant and a bar.

Amenities at Schloss Lieser, Autograph Collection

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Bernkastel-Kues

city location on map

Nearby attractions

Zylinderhaus Museum für Oldtimer und Technik

Wildlife park and Greifvogelzoo Potzberg

Burgruine Landshut

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.9Excellent

(1,014 Ratings)

"Such a beautiful place, the staff were wonderful and the food truly delicious. We had a very relaxing time by the pool and exploring nearby. Definitely recommend staying here."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.9 / 10.0

Excellent(1,014 Ratings)

Hotel in Bernkastel-Kues

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Bernkastel-Kues

city location on map

Nearby attractions

Zylinderhaus Museum für Oldtimer und Technik

Wildlife park and Greifvogelzoo Potzberg

Burgruine Landshut

Available Rooms

About this hotel

Located in Lieser, 24 miles from Trier Arena, Schloss Lieser, Autograph Collection has accommodations with a garden, private parking, a restaurant and a bar.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.9 / 10.0

Excellent(1,014 Ratings)

100% verified reviews

10.0 / 10.0

Wonderful stay in beautiful castle

Such a beautiful place, the staff were wonderful and the food truly delicious. We had a very relaxing time by the pool and exploring nearby. Definitely recommend staying here.

10.0 / 10.0

Amazing old style place

Everything. Amazing place

2.0 / 10.0

Defect heating and no refund.

The front staff and service staff were friendly and helpful. Thank you.

The heating in my room did not work and it was about 16-17 degrees. Not acceptable especially not with a 2 year old toddler. Even after mentioning it twice, the hotel did not fix it immediately. Later only a small mobile heating unit was put in the room. When I escalated after dinner, they took one hour to determine the heating was defect and get the room to proper temperature with mobile heaters. That was 9.30PM! And mobile heaters were hot and dangerous for my kid. Biggest negative points: - why not in advance if your heating works? - why not offer an alternative room? - half-hearted apologies by the hotel director (I am sorry you FELT cold. What?) - refusal to refund the room rate (not worthy of a 5-star hotel) - CEO lying later on that the heating was fixed (then why use the mobile heaters?) - CEO and hotel director saying I used the service so I should pay (where to at 9.30PM? would you have refunded me if I went home?) I recommend the facilities and the staff. The management should learn how to manage a 5-star hotel. It is pathetic.

1.0 / 10.0

Our car was crushed in hotel garage

- Location is beautiful and the castle is wonderful.

- Our car was crushed by other guest in hotel garage. But the hotel staff did not help us and just took money for parking fee. - We must ask for Police. The police ordered the hotel staff to provide contact information of the criminal guest, but the hotel staff was not cooperative. - Security camera shows other guest hit our car and they confirmed our car was damaged and ran away. The hotel should take responsibility for crime caused in the hotel facility. - We booked the room with King bed, but it was 150cm narrow bed for 2 people. - Ruheraum Silent room near Sauna was always noisy with dance music. - Despite of expensive hotel, there is no bellboy to guide new visitors for parking and reception where we must carry our suitcases with long stairs.

8.0 / 10.0

Relaxing stay at Lieser, this we want to return.

Location

10.0 / 10.0

Perfection in a hotel

Everything! The view, the spa, the restaurant, the wine recommendstions and the staff.

10.0 / 10.0

Princess vibes.

Stunning we never left the property!

Restaurant wouldn’t seat us at 8:45 & the veranda has a limited menu. The menu on the tv for room service wasn’t accurate .

5.0 / 10.0

Beautiful hotel with poor facilities

Beautiful Manor House, Stylish room with Mosel view location Breakfast

Check in staff unfriendly, No help with luggage , no info provided , Dinner ( quality of food & service) really big disappointment , I could recommend to eat somewhere else . Bed very uncomfortable

10.0 / 10.0

Super experience

Location Breakfast Comfortable beds Cleanliness Gorgeous building

Small windows facing (Mosel view) TV mobile connection doesn’t work!

8.0 / 10.0

Beautiful hotel!

Beautiful hotel next to the river. Very comfortable beds. Can't complain about anything.

10.0 / 10.0

It seems expensive but you get what you pay for . An amazing hotel

The location and facilities were just perfect . The staff were all so helpful and accommodating. The Barman can make so many different drinks and is really polite

Nothing except leaving

10.0 / 10.0

Beautiful and stunning palace on the Mosel. All modern amenities but somehow maintains old charm as you step back in tim

Stunning and absolutely beautiful down to every detail. Spacious rooms, comfortable beds. Friendly staff.

Nothing.

8.0 / 10.0

Gorgeous hotel, just avoid the restaurant (for now!)

Rarely have I been so enamored with a property. Majestic, grand and very impressive. The staff are amazing, welcoming. The interior is out of a fairytale castle. The spa is wonderful, breakfast top notch. Room is spacious, clean. All the amenities you can imagine are provided!

Assuming the Puricelli restaurant is part of the hotel, this would be the only negative. On TripAdvisor it has a Michelin guide mention (not star!), so we were very excited to try their menu. We started with a drink on the terrace where the waiter told us the whole staff are very new (5 months). Unfortunately this showed in the food and service, which meant that it was grossly overpriced for the quality we received. Mind you, the staff were very friendly! But the food was subpar, bland and uninspired. I’m judging this from a Michelin mention perspective, it just didn’t live up. This was quite the disappointment to an otherwise perfect stay!

10.0 / 10.0

fantastic stay and recommend it to family and friends

breakfast and dinners were perfect!

nothing

3.0 / 10.0

Poor

Very beautiful castle in a picturesque location. Polite and helpful staff.

The room was cramped and uncomfortable, the sink drain was clogged, the breakfast lacked variety and the coffee was disgusting. On the first day, there was no place for dinner for hotel guests because all the places were booked by visitors from outside. I had to look for a restaurant in the city. The spa does not have enough sun loungers, although there is a lot of space. There is nowhere to relax after the sauna, besides it is very noisy, there were many children in the pool, who were very noisy. In general, the hotel did not meet my expectations.

9.0 / 10.0

Superb

excellent location, great room, wonderful breakfast, beautiful castle / hotel

10.0 / 10.0

Gorgeous hotel, immaculate and beautiful location and views

This is an exceptionally beautiful hotel, everything is polished and beautifully presented from the minute you arrive.

9.0 / 10.0

Gorgeous Castle stay

This is a beautiful castle by the river. A must stay for those who love a castle stat and luxury. The room I booked overlooked the river and had a huge bathroom as well as a swing in the sitting area. The bed was like a cloud crossed with a bouncy castle - the best sleep I have had in a while. The breakfast was also varied and of a high standard. The staff in the Bar make an awesome cocktail also.

The property is a bit out of the way unless you plan to visit the Moselle river region.

9.0 / 10.0

Superb

Luxury staying.fine dining, relaxing spa. excellent breakfast, good service.

10.0 / 10.0

Loved the experience, lasting memories

Overall it's an amazing experience, perfect to enjoy the wine region. The history of the castle, the food, all the different rooms, including library, spa. We loved it it was all perfect

10.0 / 10.0

Exceptional

Literally everything, it's the best hotel I've stayed in in terms of service and facilities.

Everything was perfect!

6.0 / 10.0

Pleasant

It was ok

Falling over on the tiles in the bathroom

9.0 / 10.0

Wonderful location in a magnificent scenery with a view on the Mosel river.

very nice and very friendly staff, especially Xenia from reception was very professional and friendly. We were offered a welcome drink, as all guests receive upon arrival. All these small things make it worth.

The door from the room was not very soundproof. When people talk or walk in the corridors you could hear them very well. I miss in a hotel from this quality a good barrista-kind of coffee. It was now the Franke machine who made so-so coffee in the breakfast room.

7.0 / 10.0

Good

It was my husband's birthday when we arrived and the staff promptly prepared a small cake in the room to celebrate - it was very nice of the staff! The hotel is also dog friendly and our dog enjoyed the stay.

Lack of amenities - we were quite surprised that there was no body lotion to use while a bath soap was prepared, unusual for a 5-star hotel in Germany. The junior suit was smaller than on photos - it was just a bigger room. We wish there were more friendly guidelines for room services as well.

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