The Swan Hotel

Rooms were very clean and the housekeeping staff were fantastic, constantly asking if we needed more supplies or towels. Hotel is centrally located in Wadebridge and so travel to Tintagel and other sites along the Westernside of Cornwall (NW Cornwall) are only 40 mins away. Whilst I didn't eat here, the meals looked lovely and prices are reasonable for Cornwall and the area.

This is advertised as 4🌟 and most certainly isn't. Carpets are worn, beds were OK, but need replacing and the hotel and rooms needs a refurn, with carpets, flooring and paint, as it is really scruffy in parts. Further, there was no breakfast included in the price nor is there car parking (there is no parking available) and so the nearest car park is a 5-8 minute walk away. For the price I paid for 3 nights, I wouldn't stay here again, owing to cost, looks and lack of breakfast and parking.

Very good

Pay for the parking.

Enjoyed my 1 night stay here, very centrally located with shops and eating places. Breakfast was excellent but didnt start until 9.30am which was late for me since I wanted a early start in morning.

Room was quite small but ok for 1 night stay,

great location, decent food

breakfast didn't start till 9.30 - but i didn't pay for it in the price so this irrelevent.

Room was lovely and warm, and the bath lovely

The shower. It leaked badly last year which I mentioned and yet it was still leaking when I tried to wash my hair so again it flooded the bathroom

The room was as pictured. Bright, with clean and comfortable beds. Good storage, thoughtful fan, nice complimentary hot drinks and biscuits.

Nobody turned up for work on Sunday 3rd August apart from the cleaner who was helpful but obviously unable to tell us anything about where the staff were. We met someone outside whi said she knew the manager and phoned her - something about not hearing her alarm go off. Sorry, but coming down at 10am for breakfast is hardly early! Also communal bannisters were sticky and carpeting on late night entry stairs needs to go in the skip - really grotty and smelly.

Sunday roast was exceptionaly good. Just for this we have ho come again. Reception was friendly and helpful.

TV was not working. Toilet comode was not flushing well.

Love the yellow & grey design. Comfortable bed and room.Third stay!

All good

The location is strategic for exploring North Cornwall.

1. The size and facilities of the room did NOT match the specifications on the site (there was no telephone or bottle of water) 2. The latch in the bathroom was broken and, to be honest, quite neglected by the staff, with excuses that it could not be fixed during the weekends despite us having stayed for almost a week. We had to spend an entire week using a DOOR STOPPER (we also had to ask for this thrice!) There was no consideration of the dignity of guests during the stay AT ALL. Moreover, the cooler and two fans provided in the room were barely serving the purpose of cooling the place or providing minimal ventilation. 3. The stairway to the upper floor stinks. We would like to express particular concern over the manager of the hotel (female, although unclear of preferable pronouns) and the female more than the male attendants. - When we flagged up the broken latch, her first response was "Oh, no one else has reported it!"—which has an undertone of putting the blame on the whistleblower rather than accepting accountability. On that note, the staff have repeatedly displayed dismissive behavior when we have tried to place orders at their counter (ignoring us in the queue to entertain other customers, not acknowledging our presence and walking away with no courtesy or eye contact) As a couple of single, brown women, we are sorry to say that all of this would classify as racist, bullying behaviour with no accountability for one's own shortcomings. ESPECIALLY the demeanour of the manager was purely toxic, insincere and fake. Overall, a disappointing and for lack of a better word, ABYSMAL stay at the Swan Hotel; the rating overestimates the performance by a disproportionate margin. There's lots to learn for the staff and administration on how to make guests feel respected and genuinely cared for—it probably means a lot more than superficial chit-chat at the drinks counter to just entertain the "beer republic"!

Clean room-adequate facilities.

Management not interested in guests. Fire alarm went off-nobody seemed interested. Noisy bar late on. Bike left where it could be seen from outside.

The frontage was better than the interior

It was dirty, unkempt, sticky banisters, worn out carpets on the stairs, flakey paintwork, tired, seagull droppings on inside of the bedroom window …….. need I go on?

A hotel with a public bar and local clientele

No lift

The bar and food is good.

Room was extremely hot from the kitchen and loud from the kitchen extraction system. Couldn’t have the window open as on a busy junction. Bed was small and shower kept going hot and cold.

The Swan Hotel is Central so no immediate parking available but the is a free overnight car park a few minutes walk away. it has a good bar, staff and food. It’s lively and popular. The room had tea coffee etc and its was colour coordinated.

Our room was hot but there were fans and the opened window let cooler air in at night. The mattress and pillows were a bit too soft for us , but that’s personal preference The plumbing was interesting but worked okay The paintwork could be due for a refresh Generally a little tired That said we had a pleasant stay

Breakfast ok but not included in price of stay

Leak in bathroom showerhead wouldn't stay up raised carpet coming out of bathroom big hazard no telly reception very hot in bedroom needs air condition very overpriced for what you hot

great friendly service the swan stack burger was immense

room was very hot

Friendly genuine staff

No car parking at hotel

Central location, good value, spacious comfy room and great shower

Breakfast not until 9.30 and no cold option available so too late for us

Nothing, looked like the local druggy pub.

Inside & out very busy (wasn't the problem) but seemed to be the local drug pub. Didn't stay, just left.

Nicely decorated room, good storage options e.g. wardrobe and some coffee and drinks sachets which we used.

The towels and the sheets provided did not smell clean, this was quite off-putting. The water drained very slowly in the shower so had to keep turning the water off.

Bedroom was comfortable

No parking,

Location

Vomit Smell in whole room

Good value. Staff were helpful about making my valuable bike secure.

On a main road , traffic noise woke me very early morning..

The Swan Hotel is ideally located in the centre of Wadebridge, next to all of the shops, cafes and restaurants. Our room had plenty of storage space for our clothes and belongings. The bed was extremely comfortable. A kettle and complimentary tea, coffee, hot chocolate and biscuits were provided. There were also complimentary toiletries in the bathroom. The staff were very friendly and helpful.

There was nothing I didn't like.

Clean, comfortable and good value

Tv didn’t work

Its location

Biscuits in room expired date MAR 25 Toilet extractor fan took for ever to turn off Late/early access via emergency fire exit lights not on very steep stairs. Doors when closed were very noisy Single glazed so very noisy at night due to its location (however may have been a listed building ) Breakfast was to late 9.30-10.30 so all in all I wouldn’t stay by choice

The manger was amazing and the food was outstanding

The bed was really uncomfortable No signal on tv Shower was broken Really load noise coming from the bathroom

The sash window was broken. And so was the window lock broken. The hot water tap of the sink made a dreadful noise when being turned on.

Food was excellent. Staff friendly and helpful

Just decor was be a little tired.

The whole place was awesome

I wouldn’t change anything