The Swan Hotel

The Swan is charming, in a great location with the human touch. ALL staff were warm, welcoming and approachable and need recognition; from the cleaner, to bar staff to cook and some even some staff who were off shift. Their welcome made the stay memorable, they provide what is missing in hospitality these days. No AI will replace them....they are what makes the place special and competitors cannot replicate that! Food was phenomenal too....that was the best chilli con carne I have ever eaten.....great price and generous portion. Breakfast was lovely too. We will be back!

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Lovely friendly staff. Decent sized room and ensuite. Good amount of tea,coffee hot chocolate sugar and milk. Gorgeous breakfast best I've had. Had a meal in the bar friday evening was lovely and great portions.

No hot water in the ensuite privacy screen in bathroom peeling off.

Central location in town. Evening meals: the menu choice, the quality of the ingredients and cooking and the value.

Dining room was chilly for me. Would have liked a choice of fruit yoghurt and nuts at breakfast

Room was clean. Alex the bartender/receptionist was a very Helpful person. If not for him I wouldn’t have stayed. 🙂

Access stairs to upstairs was diabolical and dirty. (Seriously unhealthy) shocking 😮 Furniture seems to have aged and falling apart. Only one power socket (for kettle) other one hidden behind a closet. (Can’t use) Bathroom pumps (flush) was emptied by a pump that sounded like a Truck engine and woke the whole floor up. Zero privacy no sound proofing. Kettle stained. No drinking water. The taps were dirty and scaled up. In all terrible experience. I did not get anything I paid for…. Also car park 1/2 a mile away (but you get told 100 yards) and completely dark. Couldn’t locate the pay machine in the Dark… but you get told 100 yards. Car park charges are £6.90 for a night. I would be insisting on a Refund on “consumer rights” grounds. Constant noise throughout the night. Trucks loading and unloading. Unsafe windows that have low openings, and children could fall out onto the High street.