MariaLuis Hotel

The location is difficult for old people's who would like to go by foot because of a lot of stress from the center to hotel. The staff are nice , the rooms are smal and clean but the bathroom are not in good condition everything is old and not work properly. The breakfast is very poor, and the table and the chares in dining room is old. The value for money is good, how looking for good area and good property should look for better one . Everything is in decision.

They are friendly guys

We liked the hotel and the room we stayed in. It was comfortable, clean and all the essentials were in place. Breakfast had varieties and was well organized. We especially liked the hospitality and professionalism of the Admin Manager Maria who is an excellent host, friendly and caring.

Everything was good. However the lift had a technical issue and wasnt working temporarily. Maria helped us in managing the luggage storage in the ground floor, so it was ok.

Excellent location close to city center and Trinity Cathedral (see view from room). Quiet location.

Front desk staff needs more training in customer service. When the room TV was not working, the front desk told me (at 2pm) to wait for evening shift to look at it after 6 pm. They fixed it when I objected. Room telephone was not working. Bottled water was not provided on second visit. Staff did not offer me breakfast box when I left at 615 am - first visit. At 2 pm on last day, I tried to book airport van (for a midnight departure) but there was no staff at front desk. I returned at 7 pm and was told I had to do it earlier in the day. They did make arrangements though. One should not feel nervous contacting a front desk. Note: Cleaning staff were excellent and helpful.

Location is kinda ok. Friendly stuff.

Breakfast was served with mold on the food, terrace is closed and doesn’t mention it anywhere and I booked because of terrace, but worn rooms