The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive.

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The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive. Hotel in Playa del Carmen
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8.4 / 10
Excellent(132 Ratings)

Hotel in Playa del Carmen

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

At The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive., exceptional service and top-notch amenities create a memorable experience for guests.

Complimentary internet access is available in the hotel to ensure you stay connected during your visit.

Discover the wonders of Playa Del Carmen with ease by utilizing the services provided by taxi and car hire. Complimentary parking is available for guests.

Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes.

At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures.

At the hotel, utilize the convenient laundry service to maintain your preferred travel attire fresh, allowing you to pack lighter.

For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones.

Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few accommodations at The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive. also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, a coffee or tea maker, instant coffee and mini bar.

In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive., you can always indulge in a scrumptious meal on-site.

Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.

At The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive., guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine.

An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

At The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive., guests can take pleasure in the delightful recreational amenities provided for their entertainment.

Conclude your days in complete tranquility by paying a visit to salon and steam room for ultimate relaxation.

At The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive., the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.


Amenities at The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive.

24-hour front desk
Restaurant
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Parking Available
Breakfast available
Laundry services
Sauna
All-inclusive
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Playa del Carmen

city location on map

Available Rooms

Things to know

Check-in: 3:00 PM
Check-out: 12:00 PM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.
House rules
  • Kids allowed, fees apply
  • No parties or events allowed without prior approval, fees apply
  • Must be 25 or older to rent

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Vogo

    Ratings and reviews

    8.4 / 10
    Excellent(132 Ratings)
    10 / 10Outstanding·Aug 2026
    This was my first solo international trip in this hotel was in a great location. I felt safe and near everything.
    9.6 / 10Outstanding·Jan 2026
    As always, consistent with service and quality. Meals are always satisfying and delicious.
    7.6 / 10Good·Oct 2025
    this hotel gives a really good impression, but it's a bit misleading. it is by no means a bad hotel, but it misses in so many thing: there were a surprising amount of items on the food menus which were not included in the "all inclusive" (stuff like better beef cuts and salmon fillet, but even "premium" poke balls). the breakfast was pretty good but a bit disappointing (not a big selection). the pool is small and the area around it (with pool beds) is even smaller, and half of it is filled with "premium" beds that you need to pay for. there were several times when we got to the pool and left immediately left because we had no available beds with shade. also the pool has a dj until about sunset, which plays music way too loud (or maybe not, if you're looking for a pool party). the service was sometimes not best (some morning they didn't come to ask if we want coffee or water (both not available to take o your own), or took a long time to get us a spoon or fork (which we didn't have in the first place))
    6 / 10Average·Jan 2025
    We came on this vacation cause we wanted a nice getaway for our honeymoon. We got the all inclusive package thinking we would get the most bang for our buck and boy were we wrong. The food is absolutely horrible. I got food poisoning my second night here. The cocktails have little to no alcohol and are just full of sugar. The meats have been half cooked and you can’t even eat it. I ordered tortilla soup from the restaurant and it was cold and bland. It took us 20 mins to just get a waiter to order a drink. I will never come back here. I was hoping it would be our new go to place to visit when we come to Playa Del Carmen but we will not be coming back.

    FAQs

    Is parking included with this hotel?

    Yes, parking is listed as an amenity at The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive.. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    Yes, a swimming pool is available for use at The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive.. Enjoy the water!

    Is The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive. pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

    What amenities are available at The Reef 28 Hotel & Spa – Luxury Adults Only – All Suites – with optional All Inclusive.?

    We found 24 amenities for this rental. This includes 24-hour front desk, restaurant, shuttle available, concierge services, and free wifi/internet.

    What payment types are supported?

    This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Some card brands may not be accepted if you are located in a country or using a currency they don't support.