Helios Hotel & SPA

The location of the property is great. You can watch European fallow deers from some balconies or walk close to them. There is a shop across the street, where you can buy food or hygienic things. The staff is very friendly and hospitable. We have been provided a lot of services that we did not expect initially, like lunch box during early morning departure. The hotel’s restaurant is delicious, you can try a lot of dishes from national cuisine like deruny, banosh, borsch, bograch, etc. The desserts were on point too, I can recommend apple strudel and Napoleon cake. The breakfasts that were served had good variety and were really enjoyable. The room was cleaned regularly, you can get fresh towels/bathrobes/water/tea on first demand. The spa complex is nice, there are hammam, salt room, Finnish sauna, 2 cold pools, and 2 jacuzzis - a great way to relax in every season.

You might be disturbed by noisy neighbours, because the noice cancelling is quite low. Another thing that I would like to change is the mattress and pillows. They turned out to be too soft, which made them uncomfortable. A bit more dense option would be preferable. The place might not be suitable for the hottest summer period, as there is no air conditioning in the rooms.

no open pool

great location, ski room

wifi connection was VERY poor on 4th floor

The reception and restaurant staff are very nice. Good SPA.

The room has no soundproofing, however description says the opposite. You hear a loud from the breakfast caffe early morning, every day and all loud talks in the vestibule. A man responsible for the parking is very rude.