Novotel Santos Gonzaga

It was 4 minute walk to the beachfront and your in downtown shopping areas

I was here for work, and worked in the evenings in the bar most nights for the week I stayed. Guilherme who works in the bar was fantastic. He was always very friendly and helpful, and made great cocktails. He made my stay so much better. Please let him know, I said thank you! The bar has such great views of the city, and the location is great.

I feel I was always rushed to leave breakfast. The staff were nice, but often would take cutlery whilst I was eating, or take drinks whilst I was drinking. I think the intention was for staff to be attentive, but it felt like they wanted me to leave. I don't think it's the staff's fault, but when the hotel isn't busy, watching on every glass being put down feels too much. It felt uncomfortable. But the staff were just trying to be nice, I think?

Breakfast is okay, though, for long stay, you get bored as it is the same all days. Location is great.

Wifi is not stable. There are no staff that can understand English in restaurant at night. Hence, some of the nights, our orders came differently as communicated.

The location was superb!

The room wasn’t very clean and had a musty smell. The housekeeping staff didn’t seem very organized either.