Holiday Inn Huatulco by IHG
Top rated by guests





9.1Outstanding
(653 Ratings)
"The property was well situated. Very close to the beach, restaurants, tour meetups and a local market. The rooms were large enough with enough spaces for all your things including a safe. There was e..."
Verified guestDon't miss out! Price and availability may change
4-Star Resort
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Holiday Inn Huatulco offers accommodations in Santa Cruz Huatulco. Guests can enjoy the on-site bar and free WiFi throughout the property.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.1Outstanding
(653 Ratings)
"The property was well situated. Very close to the beach, restaurants, tour meetups and a local market. The rooms were large enough with enough spaces for all your things including a safe. There was e..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Breakfast was good but we didn't do the breakfast plan.
The lighting in our bathroom was very poor. Hard to see for shaving or make-up/
5.0 / 10.0
The staff were helpful.
The swimming pool is small. There are inly 6 umbrellas to sit under. Our room faced the marina and the noise and music from the party boats was way annoying and way too loud.
9.0 / 10.0
Location was perfect and our junior suite very spacious
9.0 / 10.0
Excellent location close to beaches, marina and restaurants in Santa Cruz. The service and staff was exceptional . The rooms were a good size with very comfortable beds and excellent air conditioning. The a la carte menu for dinner though not extensive was of exceptional quality.
The pool was quite small for a hotel of this size and shockingly not well maintained.
1.0 / 10.0
The location seemed nice. That has nothing to do with Holiday Inn, they are like a scab on a beautiful face.
We arrived to check in with our two small dogs (as advertised) and weree clearly unwelcome.
We were met with rudeness and disdain. Extra unadvertised fees. Second class treatment.
When we said we would go somewhere else they were clearly pleased.
So were we, let me tell you.
A typical corporate slop shop, no customer service or consideration.
10.0 / 10.0
The property was well situated. Very close to the beach, restaurants, tour meetups and a local market. The rooms were large enough with enough spaces for all your things including a safe. There was even a balcony on the room overlooking the pool and the marina. The staff were excellent and worked hard at the English/spanish language. I especially liked that there were a lot of green option like skipping cleaning day, not getting your sheets changed daily and places for recycling. The air conditioning was fabulous!!
I don’t have much bad to say about the property. The one thing I would suggest is the letters that come in the door when you opt out of housekeeping only need to happen once in your stay, not every single time. It is a waste of paper and effort on the cleaning staff, I chose to hang the sign on my door, therefore I am very aware you will not be entering my room to clean, I don’t need to be reminded every time I hang it on the door.
Secondly (and this is no fault of the property) it is very loud in the area, there are party busses going by until 11 pm. Sometimes there are very loud gatherings in the court yard and of course lots of children in the pool in the wee to very late hours, nothing to be done for that.
8.0 / 10.0
We just stayed one night due to the pool having an issue., staff manager on duty was very helpful to find us a hotel with a pool for our remainder of our one week vacation.
Hotel location great, there is a walkway close by that will take you to Huatulco Centro
Wonderful to get a refreshment while waiting for our hotel check in - nice touch.
Spacious, clean comfortable room.
7.0 / 10.0
The friendliness of the staff.
8.0 / 10.0
Nice facility and staff
pool area too small. Need a jacuzzi.
8.0 / 10.0
Everything. Location was really good, near Crucecita and the beach and the harbour. Get a harbour view. We had a king room harbour view room with a fridge. Didn’t get the breakfast buffet as we like going to other places, but we ended up buying granola and putting fruit and yoghurt in the fridge. Starbucks booth in lobby for coffee
Nothing
8.0 / 10.0
Very nice and located just steps from the beach. Quiet despite on the main road of that area. .
The property itself is good!
7.0 / 10.0
Nice
Pool
10.0 / 10.0
Very nice room, great staff location location location 👌
5.0 / 10.0
Clean room
Very noisy. A chap on a boat obtuse was with very loud music on Sunday!
Food was poor and breversge also poor quality.
10.0 / 10.0
It was easy to reach and in a cute area
-
10.0 / 10.0
Fabulous location. Close walking to EVERYTHING & the beach. Great tasty, & inexpensive tacos right next door. The breakfast buffet. Some very outstanding & delicious dishes. Friendly staff, upon arrival we were given a cool refreshment to drink. There was a Starbucks in the lobby. A restaurant on site. Check out at noon. The absolutely comfortable bed & pillows. The suite with the marina view. The shower & bathroom products. Room was very spacious, with a mini fridge. Secure Parking on site. Beatituful & clean hotel.
Pool was not as large for such a big hotel. All though a nice clean pool. Only 1 water bottle per room. With the price of the suite with the marina view it should have included 2 water bottles.
8.0 / 10.0
We enjoyed the pool & restaurant.
Jewelry went missing from our luggage in our room. A silver necklace, ring and earrings went missing.
5.0 / 10.0
Our room had a marina view. It was nice to see the boat traffic.
The food was never what we ordered. The quesadillas came out as tacos. The “beef” or whatever it was, was served with all the gristle and fat. Basically inedible. The “chicken salad” sandwich I was searching for the chicken. Just a lot of mayonnaise. The burger tasted like it had 5 grams of sodium, also inedible. All of the food in Huatulco was disappointing, but we expected more from the holiday inn. Especially at the prices. Very disappointing.
7.0 / 10.0
Rooms are consistently clean and comfortable.
Parking can be tricky because there are so many tour buses parked out front.
10.0 / 10.0
Close to the beach, close to the movie theater, staff is super friendly!
Very comfortable..
I was expected the breakfast to be included and it wasn’t for I don’t know what reason when I made reservation through bookings.com it said breakfast included and trust me I usually check for those everywhere I stay..
9.0 / 10.0
Breakfast had a good selection
10.0 / 10.0
loved it
nothing
10.0 / 10.0
The location
Everything was fine
1.0 / 10.0
Nice facility until checkout.
The Plastic cover on the safe fell off when it was opened. The Safe seemed to be working otherwise, so I didn’t think much about it. At checkout, hotel staff wouldn’t let us leave until room was inspected. The luggage was already loaded in the taxi so we were forced to wait in the heat with a baby. I don’t feel it should be common policy to make hotel guests wait 30 + minutes in the heat when checking out of the hotel. They then Charged us 300 pesos for the plastic cover that was loose already and fell off when the safe was opened.
What a rip off! We visit Huatulco every year, and have always stayed at hotel Quinta Bella. We thought we’d try the holiday inn for a change. It was a mistake. We’ll be sure to stay elsewhere next time.
9.0 / 10.0
this is ok
9.0 / 10.0
lication, cleanliness, security,
Price was high for the area.
6.0 / 10.0
Didn't eat breakfast at the hotel
Pool was too small with very little space to lounge
Hotel is in need of an upgrade
10.0 / 10.0
Did not participate
Everything was fine
8.0 / 10.0
The room was big and clean with a comfortable bed. The hotel seemed to be in good shape. The pool is nice and convenient to the lobby. The staff were friendly and helpful. The breakfast was good. We were able to park the rental car for free. The hotel is very close to the bay in Santa Cruz, which is nice.
The communication before check in was weird. Every question I asked got the same answer, which was basically telling me that under no circumstances could I check in before 3, and that checkins after 6 would cause my credit card to be charged. I got multiple messages about this, to the point where I was feeling that the hotel management is not friendly. The restaurant staff did not inform us for 15 minutes that the breakfast needed to be inside at the restaurant, and not at the table in front of the pool where we went for breakfast. It just felt like communication isn't good.
8.0 / 10.0
location
said was breakfast included in stay but when I got there there was no breakfast included
9.0 / 10.0
Breakfast was ok but pricy for buffet.
The staff were friendly and mostly attentive but once they server you they seemed to forget you existed. Even to get the check seemed like a chore. The menu was limited and after 2 meals in the restaurant we were looking for somewhere else to eat.
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at Holiday Inn Huatulco by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Holiday Inn Huatulco by IHG. Enjoy the water!
Is Holiday Inn Huatulco by IHG pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Huatulco by IHG?
We found 22 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and pool.
