The Rex - formerly Hotel Gotham

Property was clean, well managed, staff were lovely.

Nothing

The location was excellent. Room was nice, just needed a little better lighting for make up purposes.

Nothing really,

Location high standard

On check out the receptionist asked if I was happy to pay a discretionary £8 tip. I tipped appropriately during my stay but don’t understand what a tip at check out is for I refused as did person before and after me.

The rooms are still good although they have taken away some of the character of the Gotham.

Cannot understand why the new owners renamed and changed a winning formula. Ego probably and a lack of imagination. A lack of control of other guests who had no respect for fellow guests. The old regime would have prevented this and dealt with this. All of the humour and clever quirks to maintain its uniqueness have gone. The original branding is watered down as was the concentrated juice (used to be freshly squeezed). A series of small cost savings that take the shine off of what was a unique and high quality product. All of the staff who looked after me have gone, nice enough people have replaced them, but the personal service has gone replaced by a less edgy corporate feel. Still a decent hotel, just won’t look forward to staying there anymore.