Las Terrazas de Dana Boutique Lodge & Spa

Clean, very nice staff

Amazing, healthy, a bit small

Wifi was atrocious

We are a family from Austria with a 4 year old child and stayed for 5 nights in „Las Terrazas de Dana“. To our delight, we got an upgrade to a Master Suite thanks to Marco, who runs the complete hotel. Our room was impeccably clean, with a terrace and comfortable beds. In the evenings we had a few times l excellent lunch in the hotel restaurant but there also is the option to go to Mindo in 5 minutes by car. Breakfast was delicious in the restaurant with a nice view over the Mindo valley. The Mindo area offers many opportunities for daytrips, my personal interest was much into birding. I especially wanted to see the „Plate billed mountain toucan“ and Marco helped me by calling some birding guides to find out, where I could see this emblematic bird - and I got lucky 😊 All in by all, a clear 5 stars rating from my side, we had absolutely fabulous time - HIGHLY RECOMMENDED

Could not point out any negatives..

My son reported that the property was of good comfortable standard with nice views.

I booked this stay on behalf of my son and paid on Booking.com. I later found out payment for only 1 of the 3 nights had been taken, and did not want my son to have to pay the balance. I asked the property and they said I would either have to risk sending my passport and credit card details to them, or my son would have to pay. I contacted booking.com in order resolve this. They made one attempt and did not resolve it. I made a further request which was ignored. There was nothing in the booking which suggested only part payment would be taken. I was trying to pay booking.com / the property and neither helped me. Not happy.