Novotel Balikpapan

The Novotel Hotel is located within the city closer to a number of shopping malls. There are a lot of grab cars and bluebird taxis within reach should you need a ride. The streets are safe to walk around especially if you're a foreigner. The people are very friendly, courteous and some of the most respectful human beings on earth. It's a slow pace of life out here on Balikpapan, not like what you'd expect in the big cities. The food is rich and authentic in flavor and you can grab a whole vibe of Indonesian including Asian cuisines when you stay at Novotel. I tell you their buffets are like nothing I've ever come across, they're hearty and it's just so many to choose from. Rooms are clean and spacious, housekeeping do a great job daily to keep your rooms clean. There's no need to worry about your valuables if you don't lock them away, they'll still be left untouched when you get back. There's a deep rich culture and value of respect that's built into the heart and soul of every Indonesian/Balikpapan, hence you will not find any theft of misplaced items in your rooms. The staff are friendly and great to assist, always reach out to them. English is not their main language but they try their very best to communicate, use Google translate if common English words are difficult to understand. The hotel surrounding is quite serene and quiet all day. It's also a reflection of the deep rich cultures and the Balikpapan way of life. They're mostly very quiet and humbled folks yet some of the most kindest, respectful and courteous people on earth. From the potters and concierge staff to housekeeping and restaurant team, everyone works together in harmony to make your stay comfortable. You are treated with the utmost respect. When you're there and require any assistance, ask for Aknofa whose very well acquainted with English. You get value for your money when choose to stay at the Novotel

The hotel ia big , spacious and very clean

No complimentary bottle water. One needs yo get water from a dispenser at the corridor

Felt secure, spacious, and I knew I was on a higher end of hotels in BPN, and also far from Muslim prayer temples, so I was able to enjoy my days .

The restaurant, I understand it was under renovation, but still.

A good property located strategically. Staff is cordial. WiFi is good

Housekeeping was bad this time. The floor was dirty, cow webs could be seen in the room. Despite request for repairing Aircon it was not done. Room service doesnot believe in responding past 10 pm.