San Jose de Puembo Quito Airport, an Ascend Collection Hotel

Beautiful grounds, convenient location for airport. Free breakfast and airport shuttles made this a great value. Comfortable rooms, beds. Delicious food in the restaurant.

Front desk staff was not helpful. Very short and dismissive. Did nothing to welcome us or inform us about the amenities available. Restaurant hours were very limited.

Big. Clean. Good amenities.

Restaurant food is a little overpriced. There is also nowhere else to go so you are stuck.

The location was good, close enough to the airport, but not next to it. The open area is very relaxing with a big green area with lamas, alpacas and peacocks walking around. It is relaxing to walk there. The gym is OK, the food for breakfast and dinner quite good. Staff has been generally available and kind. The room we stayed in was comfortable and rather big. There were what you would expect.

We stayed there twice, when we arrived to the Country to go to the Galapagos islands and the same when we came back from it to go back home. Whilst the first time everything ran smoothly, when we came back, despite the fact I informed them of my exact time of arrival and flight number well in advance, the courtesy shuttle was not organised and we had to wait for more than an hour for one after contacting again the hotel. No apologies or explanations were offered. The following day again there was some delay to organise the transfer to the airport. It's a pity as the hotel and the staff would otherwise deserve a better rating.

The pool with the roof was very nice, and the garden with the animals was also fun to walk through

The rest of the property looked a bit “neglected” cause there were a lot of branches and stuff all over. Off course with all the trees and winds it is probably not easy to keep maintained. But if you would try to use facilities like the tennis court that would be impossible. The planes fly directly over the property, you can see them very close when you lay by the pool. That makes a lot of noice during the day. But have to honest I did not hear anything during the night (I sleep with ear plugs) In the restaurant they had to check if what I ordered (from the menu) was available in the kitchen, and had to ask for the fresh salad although in the menu it stated that it was concluded. They promote their pizza during non dinner times (in the room is a pamflet) but when I called the had to check again if there was pizza available. Only one kind. It was a tiny pizza , not worth the prize at all.