Eraeliya Villas & Gardens

To be honest, what is not to like about this property. From the moment we stepped into the lush gardens and were greeted at the beautiful reception, we knew this was going to be an amazing stay. We originally booked the Ocean View Loft, however were upgraded to the Ramaya Suite on the first floor with a balcony overlooking the lawns, gardens, and sea. Dinner is served on your patio or in the garden, which ever you choose. And it was actually a nice concept for us that there are no formal dining / lounge area, as your suite is your home for the duration of the stay. The service from everyone was superb, friendly, and nothing was a problem when asked. I must also commend the chef, as we ate at the property twice and both nights the food was amazing. The last night we spoilt ourselves with the Southern Sri Lanka Mud Crab curry, and we both agreed that it is probably one of the best dishes we've eating in a long time. It was an absolute amazing stay for our 3 nights and 3 days at this property. It really as the fitting end to our holiday in Sri Lanka, and we loved every minute of it. Thank you to all.

In our suite the one sliding door was stuck and didn't work, but that cannot deter from the 10 rating.

The location and overall experience

The service pace could improve

Everything! The beautiful staff, the location, the view, the food, the service/hospitality! We felt so special the entire time.

Absolutely nothing.

This hotel has stunning decor and a prime beachfront location with excellent arrival service that creates a luxurious first impression. However, several significant problems marred our stay.

Our original room had severe plumbing odors and was under maintenance (not communicated beforehand) • The entire hotel was undergoing construction with builders throughout the property • Our upgraded room had beautiful design but only lukewarm water for the feature of the suite’s stone bath • Poor communication and transparency about ongoing renovations Expensive rates with no included breakfast and no nearby dining options • Overpriced minibar ($4 for small chip packets) • Hidden 18% VAT added to all prices, increasing our nightly rate by $55 Birthday cake we requested was allegedly “thrown away” before evening (likely eaten by staff) • Promised complimentary breakfast was retracted the next morning • Difficult to locate staff for service requests despite provided WhatsApp contact. Poor communication skills • Inconsistent follow-through on commitments