Fiesta Americana Hacienda San Antonio El Puente Resort & Spa
Top rated by guests





8.8Excellent
(712 Ratings)
"The hotel is beautiful! It is a well preserved historic property, with an excellent restaurant!! Our room was exactly as shown in the pictures! Food was… simply extraordinary!"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
This charming hacienda-style hotel is located 20 minutes’ drive from Cuernavaca. It offers free Wi-Fi and five beautiful gardens with two outdoor pool.
The air-conditioned rooms at Fiesta American Hacienda San Antonio El Puente feature elegant décor..
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.8Excellent
(712 Ratings)
"The hotel is beautiful! It is a well preserved historic property, with an excellent restaurant!! Our room was exactly as shown in the pictures! Food was… simply extraordinary!"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Excellent service from the moment you arrive. The food was great.
10.0 / 10.0
The hotel is beautiful! It is a well preserved historic property, with an excellent restaurant!! Our room was exactly as shown in the pictures! Food was… simply extraordinary!
We loved the property in general. Perhaps the bathroom could be more modern, but nothing to complain at all, still was very comfortable.
10.0 / 10.0
Great experience of escape from busy CDMX. Hacienda is very well preserved, offers great spa, large parc and two pools.
Restaurant has very nice food, offers great outdoor space to dine.
At some occasion a bit disorganised service in restaurant, one of the pools not that clear water.
8.0 / 10.0
Charming resort, great facilities.
Breakfast was a little expensive, and assumed you wanted a full buffet. I would have appreciated the opportunity to pay in advance on booking.com as it proved difficult to use my fee-free cards on arrival - and so only avoided paying significant charges by a friend paying for me.
10.0 / 10.0
The grounds of the hotel are beautiful. Great pools and gardens. Our room and bed was large and comfortable. I even left my phone in the room after we had left and was able to organize to pick it back up.
The shower pressure in our room (321) was very low.
10.0 / 10.0
Property was BEAUTIFUL! Staff was friendly. Pool was great. 10/10
There was no shower door so anytime we took a shower it would flood the bathroom. Used a lot of towels to keep the floor dry so we wouldn’t slip.
4.0 / 10.0
Very nice location
Valet & luggage services
Good quality food
Our room was dated and never properly cleaned (impossible to walk in socks or barefoot)
Little to know water pressure in the shower, which always took about 30 minutes to warm up
The staff damaged our luggage, which we only realised after we left
The meals and facilities were ludicrously expensive considering the high cost of the room
5.0 / 10.0
Overpriced. Waiters argued with customers to insist on us taking the buffet when we asked for a menu. Weekends were inundated with locals who kept us from going to eat without a long wait.
Better trained staff. Better price, quality value for the money. Pave the roads in front of the hotel and fill in the potholes on the road in front of hotel. Finally, allow the hotel guests to park their own vehicle.
4.0 / 10.0
Food was awful, the pool was cold, not vegetarian options, no soy or almond milk for the coffee, air conditioning awful a lot of noise, super super dark room.
the place is beautiful
10.0 / 10.0
The pool area, the pristine hacienda, the surroundings.
That there seems to always be a wedding event which creates a difficult sleeping situation.
6.0 / 10.0
It was nice and clean. Location is good.
It’s too expensive for what they offer. The restaurant is not offering oven pizza or breakfast buffet during the week.
I cannot get any points for fiesta rewards because I booked the hotel via booking and my membership started after the stay.
Other hotel chains have better conditions to make their guest feel privileged.
8.0 / 10.0
The place is absolutely beautiful!
The pool area e specially the jacuzzi was not that clean
10.0 / 10.0
Amazing location, super well kept, nice rooms and facilities
Room cleaning was always late, the place is difficult to reach and there is nothing outside of it
9.0 / 10.0
The place is a wonderful old hacienda with huge gardens and 2 big pools. The restaurant is good and on Sunday they have a huge brunch. The pools are wonderful and the weather is great - always springtime. Good stay if you are going to a wedding in the vicinity.
The rooms aren't big, but nothing to complain about. It was a wedding weekend so you did hear people walk by the room a bit loudly very late, maybe a 2nd floor room would be better for less noise. Wasn't a fan of their Chiles in Nogada (and I usually like them in other places). The surrounding area isn't nice, if you travel there it is to stay at the hotel.
8.0 / 10.0
Beautiful hacienda and gardens, excellent meals in the restaurant
The service in the pool area was poor - inexperienced staff, slow service
Check-in took too long with few guests in line
E-keys in app stopped working soon after check-in
Did not note our agreed upon late check out, causing us to be locked out of our room in the morning
Three barking dogs were allowed inside the restaurant on a Saturday night with little to no staff intervention
Overall, service needs improvement before I could say the whole experience was great
10.0 / 10.0
Everything beautiful surroundings
10.0 / 10.0
The service and food were delicious! No complaints.
How short of a stayed I had. Next time, I will stay longer.
10.0 / 10.0
everything amazing! cleanliness, service and very good room! comfortable beds, spacious bathroom fantastic AC! My room was number 239 with a very nice view of the garden, and huge!
I’m very picky with noise so make sure you request a quiet room in case you are too. There are a lot of events and I can get noisy sometimes but overall very very pleasant. Want to highlight the reception people all super nice and very accommodating.
Special mention to Zoila , the cleaning lady , she was fantastic! she would be there for every thing I needed it! Also Angel at the villa pool.
Hope to come back soon
!
None!
8.0 / 10.0
The wifi didn't work in the bedrooms. The staff was polite but not so helpful
9.0 / 10.0
staff attention
late dishes delivery at the restaurant
9.0 / 10.0
Gorgeous and complete with many amenities including an awesome Starbucks
I really liked everything!
5.0 / 10.0
the hotel grounds are beautiful, we loved the swimming pool and the rooms were fine, although for the price we paid we expected more amenities
At 5pm the rooms weren’t ready for check-in, the reception staff was apologetic but gave priority to other guests coming for a wedding. The manager was simply rude and no compensation was offered after we had to wait for more than half an hour. A dirty tray was left outside the room by the previous guests, it stayed in the corridor for 24h. Several staff walked past but no one thought of taking the tray away. Poor service generally and understaffed, unacceptable if you consider that weekend rates are about 300$/night.
10.0 / 10.0
like it all
nothing
10.0 / 10.0
all
services
6.0 / 10.0
Really good breakfast with a lot of food variations.
Service was a little bit slow.
10.0 / 10.0
the place is beautiful
the room’s A/C was very noisy and dropped water in the room
5.0 / 10.0
Insects in room.
10.0 / 10.0
Great stablishment with beautiful architecture and 425.00 green areas.
Food
I ordered a sreak, and steak was very poor quality due to either having been put in the microwave to speed the cooking process, or it was frozen and un frozen a few times. No flavor.
9.0 / 10.0
Awesome surroundings and pool area. Great breakfast buffet, incl oysters for those who like that for breakfast.
However breakfast is served until 1 pm.
9.0 / 10.0
Scenery and Historical Setting
10.0 / 10.0
beautiful place
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa. Enjoy the water!
Is Fiesta Americana Hacienda San Antonio El Puente Resort & Spa pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa?
We found 29 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and air conditioning.
