Riad Jamaï

Pool needed a clean, you couldn’t swim in it. the fountain also needed clean water, smelt of old gross water

The hosts were wonderful

The location was in a crowded party but accessible

I loved everything, from the staff who were incredibly friendly and followed all their instructions, to the room, which was simply amazing, like a palace

Nothing

Very clean, comfortable and spacious rooms and bathrooms. Well working warm water. Great rooftop view.

Smoking is allowed in the common areas whereas the roof of the riad is closed and the rooms’ windows face the patio … so it’s easy to imagine, smoke goes directly into the rooms. Although they claim to speak English and French, unlikely in other places in Morocco, we felt not understood and found it hard to communicate. The personal tries to be nice and friendly, but behaves like youth hostel staff rather than hotel personal. When every next request is not taken seriously because they are so laid back - that destroys the experience. At midnight (!) a loud group was entertaining themselves in the patio making a lot of noise. When I went to ask them to speak quieter, I was shocked to find out that actually a hotel staff member was there with them. As much as I can understand that hotel guests don’t keep in mind all the time that they could bother someone else (and are not familiar with the riad’s acoustic ;) ), it’s hotel staff obligation to ensure the basic comfort of all guests. We decided to leave Riad Jamai after 2 nights (despite we booked 4) as the experience was all opposite to relaxing. We were travelling in Morroco for the entire Ramadan month and never encountered such unprofessional staff behaviour in any other Riad. All in all, go there if you are looking for a hostel, not for a hotel and not if you travel with a toddler.