Hylands Hotel





5.0
(1,025 Ratings)
"Set up and cleanliness"
Verified guestDon't miss out! Price and availability may change
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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Hylands Hotel offers a warm and comfortable base next to Coventry train station, a 5 minute walk from the center of the city.
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Bar
WiFi/Internet
Shared living spaces
Garden
Family friendly
Smoking allowed
Safe
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
5.0
(1,025 Ratings)
"Set up and cleanliness"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
Staff was ok
Starting from tv not working, water running constantly, freezing cold, mould and dirty, even spiders welcoming you into the room, 1 star is too much for it. I wouldn’t recommend it to anyone, looks worse than a council estate, it should be named “hotel”
3.0 / 10.0
There was nothing i like really.
The tv didnt work. There was no toilet roll in the bathroom. The service engineer didnt come to repair tv when told.
1.0 / 10.0
Receptionist when we arrived was honest about thep amount of noise that was hoing to be going on. Didn't help the noise but she was honest!
It is filthy! It smells or smoke and sprouts. The carpets were stained, the bathroom floor brocken, shower broken, window didnt shut, lock on the wrong side of the bathroom door, bar underneath our room playing loud music until early hours of the morning and people making noise and knocking on our door all hours.
10.0 / 10.0
Set up and cleanliness
1.0 / 10.0
Staff friendly and helpful
Dirty and smelt, soiled dirty towels on floor in one room. Dirty linen on the bed
6.0 / 10.0
Location. Free Parking. Price.
Carpets were stained. Pillows smelly/ unpleasant, the cases were clean.
1.0 / 10.0
Nothing
The lights didn't work, there was no heating, the TV screen was smashed, there was a bug on my bed and there were a lot of people in the corridors on drugs/drunk or both.... Definitely not returning
2.0 / 10.0
Cheap
Smelly
1.0 / 10.0
The receptionist was lovely and tried to sort out my problem. She was really lovely and friendly and tried to sort out the issues.
The sheets and towels were clean
Despite the hotel main areas being shabby and dirty i was pleasantly surprised by the first room which was warm and really nicely decorated. It had lovely lighting and usb sockets however the hot tap top came apart and scalding hot water started to pour out soaking my sleeve. I couldn't turn it off so I went down to reception. The receptionist was lovely and offered to tuen it off or change mw rooms as i wouldnt be able to use thw taps again. She decided qnd changed me rooms. I moved into room 33 which was freezing.
The radiator wouldn't turn on. There was no kettle. There was one working socket and it was loose on the wall.
The tv remote didnt work - once I worked out how to turn it on via the buttons the tv had a terrible picture, loud crackling and kept stopping and pixellating.
I was so cold but just got into bed as it was well past midnight and I didnt want to bother the lovely receptionist again.
In the morning I was so cold with there being no heating and it was winter with frost outside. I tried to run a bath but the mechanism to get the tap to work wasnt working so i tried to have a shower but neither taps worked properly and either only hot or only cold dribbled out.
The bathroom was absolutely filthy with hairs and dirt on the floor - and it was freezing. I hadn't noticed the night before but the room was also filthy on the floor. The bathroom door wouldn't shut and the water cistern from the toilet constantly ran making a noise for ages
I couldn't get out of there fast enough.
1.0 / 10.0
Dirty and full of bed bugs
Dirty and full of bed bugs
1.0 / 10.0
Very bad
Nothing
3.0 / 10.0
The bed feels comfortable. Location is easily accessible.
The fact that the whole hotel corridors was smelling of cigarette smoke was really appalling. Not a friendly place for kids.
I couldn't have my shower as the hot water wasn't running in the shower.
5.0 / 10.0
Staff were amicable and tried their best to help us.
The hotel is very rundown and in need of modernisation and cleaning. The bathroom tap fell off while we were there, and in general, the hotel needs money spent on it to bring it up to modern standards overall, not a bad location as such, and the staff were very friendly and tried their best when asked to help.
8.0 / 10.0
Short walking distance from Coventry train station.
Single room was a very good size. Nice big bed for a single room. Room was clean and fresh smelling. Bed was very comfortable. Room was quiet. Nice and warm. Plenty of tea and coffee.
I’d stay again.
Main stairs could be cleaner…
2.0 / 10.0
The room was spacious.
The room stank of smoke. There was no hand soap or any of the usual products you’d usually get in a hotel. When I asked for a fork to eat my takeaway with, there wasn’t one in the whole hotel. The bar only sold bottled beers rather than having anything on draft.
At best, this hotel is literally just a place to put your head down.
2.0 / 10.0
Northing
The room i was given was very dirty and has numerous stains on the rug, and the whole corridor has a terrible smell
I was forced to leave and look for another lodge
I did not like anything
5.0 / 10.0
Staff friendly and bathroom was ok
It is a bit dated, but was passable
1.0 / 10.0
Location
Its run down and dirty... this place is not a pleasant place to stay....
2.0 / 10.0
Free car park close to station. Bed comfortable, clean towels
Shower hose split so shower ineffective.
Multiple stains all over the bedroom carpet - apparently someone had dyed their hair in the room!
No information in room re emergency exits etc
Key pad on fire emergency exit - so couldn't get out anyway.
Room wasn't cleaned during stay, nothing replenished
Awful smell in corridor - like cigarette smoke
Fire alarm went off twice throughout the night - we were told it was due to a water leak but we suspect it was due to guests smoking
Didn't have a restaurant for breakfast
6.0 / 10.0
Quiet room, comfortable bed.
Now this is strange - out of a selection of bottles and food packets left on the desk, two full bottles of tonic water 'vanished' while we were out.
Leaves a nasty taste in the mouth - has our luggage been gone through? Was anything else taken that I haven't noticed yet?
2.0 / 10.0
Not a lot
It was not clean loads off poeple there on drugs and drink can’t play with pool tables as poeple staying there break it to get the money lots off noise all night no one done a lot about it will not stay there again no one done a lot about it
1.0 / 10.0
Omg I arrived here and didn't even stay seen the rooms and handed the keys straight back in it was awful
Didn't like anything about the hotel the rooms were awful the staff were friendly but the people staying in the hotel well they wernt very nice either
7.0 / 10.0
We asked for early check in, as we were arriving from Plymouth, for a funeral, which was at around 2pm. Unfortunately, when we got there, the room wasn’t ready for us, but staff were absolutely amazing and upgraded us to the executive room!
The room was lovely. Nice layout, very comfortable, onsuite bathroom and had everything we needed for our one night stay and the 11am checkout was great too.
The staff were so lovely and very kind.
A LOT of stairs - I’m disabled and the room wasn’t ready on the top floor, all the way to the back.
Restaurant wasn’t open throughout the stay.
The room was needing a lot of repairs done. For an executive room, you’d think it would be immaculate. There was lose plaster on the walls, the side panel on the bath was old and grubby, there was dust on things, there was something ripped off halfway on the skirting board, the safety lock on the window was broken in the bathroom and the windows were dirty. The room definitely needs an update.
The noise! When we got there, there was work going on. All we could hear was hammering and drilling, really loud and the extractor fan in the bathroom is super loud, causing us to wake up a few times. For some reason, it just keeps getting louder. The toilets downstairs had no locks (they were broken) and they were very grubby and old looking.
The bar is expensive. £1.80 for a can of Pepsi is insane
5.0 / 10.0
The room had all basic requirements including a desk and chair, wardrobe space, tv, mirror, kettle and tea/coffee supplies, bath with shower, towels. The room and bathroom were clean enough and the bed was comfortable. There was free WiFi and a car park free for hotel guests.
Some of the finishes on the decoration and fittings in the room need to be improved. The shower flow was poor and temperature control was tricky. There was only one coat hanger. Communal areas need modernising.
1.0 / 10.0
Nothing!!
Everything!! From the minute we drove into the car park it didn’t feel safe. On entering the hotel the staff were not very friendly. We went into our room which was the worst room I have ever seen. Mould everywhere, I don’t think anywhere had been cleaned. I think they only changed the beds. There were alot of people hanging around in the car park. It was that bad we didn’t even stay, we took the long drive home instead.
6.0 / 10.0
Near war memorial park and earlsdon avenue south so I could walk my dog.
I lived there 30 years ago so I was going to look at it
Hotel easy to get to from motorway from Liverpool.
Room ok.
It had a lot of people who looked like they lived there.
It was ok for one night but a bit depressing to stay there longer.
1.0 / 10.0
The room was not clean. The curtains came off the top, side wardrobe broken. The mirror was disgusting not cleaned atall its like an animals paw had been on it. Had no choice but to stay there but not what I was expecting.
An awful smell through the hallways. The room. Big name for absolutely nothing.
4.0 / 10.0
Very dirty bathroom. Dirty bedroom. Dirty bedsheets
No cleaning in the hotel
1.0 / 10.0
Nothing. The property was not fit for guests.
There are many things wrong with the property. We stayed here as a family, across 3 rooms. All the rooms were filthy. The windows are broken, they don’t close properly. The front door bracket was broken so anyone could have broken in. The carpets are filthy, I didn’t take my shoes off. The bathroom was so dirty, the shower curtain was yellow, limescale all around the toilet, bath panel had holes in, mirror had a big crack right across it. My brother’s mattress was yellow! They played music so loud till 1am and I complained about it twice, they didn’t turn it down - it was making the glasses in the room shake! The property is not suitable for guests at all. I have emailed booking.com to make a complaint and receive a full refund.
1.0 / 10.0
Nothing apart from the view
On arrival there was nobody at reception had to wait for the maintenance man to call the manager to come. So we decided to go and had a drink in the bar but no staff member to serve us. Finally after 25 minutes manager arrived and gave us the key to our room. Got in the room to find dirty carpet, towels and no tv remote, so back to reception to speak with the manager, towels sorted and told him he will send the maintenance guy up to us with a remote. Maintenance guy arrived and said that he hasn’t got one for the tv and can’t do anything. Manager said that he would refund me £10 which I refused and ended up leaving the dirty hotel getting in the car and going back home fuming.
3.0 / 10.0
Disappointing Stay
Unfortunately, my stay at Hylands Hotel was very disappointing. The room was in poor condition — the bed was extremely uncomfortable, and although there were tea and coffee supplies, there was no kettle provided. The TV barely worked and was stuck with subtitles on. The bathroom was particularly unpleasant, especially as someone with a medical condition. The shower curtain was stained and unclean, and the shower/bath setup didn’t allow for a cool shower and was hard to turn off. I wouldn’t recommend staying here based on my experience.
8.0 / 10.0
Friendly & accommodating staff.
Good amount of free parking
1.0 / 10.0
Nothing
The rooms look nothing like the photos. There was bare wires hanging from the ceiling with no light fittings. There was damp and mould. The tv was half broken. Bits of the wall had been patched up. We didn’t even stay we went and stayed somewhere else. We requested a refund and are still waiting
5.0 / 10.0
No breakfast included
Filthy toilet. No plug for bath or sink so could not have a bath when staying. No remote for the tv. Requested all the above but they had none. Also room was not cleaned for second night and no tea or coffee or clean mugs put out . Also guests should be warned about loud music downstairs until 3am so sleep impossible
6.0 / 10.0
All was good, the room 75 was newly decorated.
The corridors are dated and could do with improvements. Cleaning could have been a bit better, no bins in the room, no soap apart from the showe gel, but it was fine for just one night.
1.0 / 10.0
Nothing it was dirty and smelly
The stay here was terrible, the hotel is filthy dirty and smells are masked by some horrific air freshener. We spent most of the time outside in the park across the road..
from 11pm there was constant noise with doors slamming and people shouting this went on until 3.30am we decided to leave and go and sleep in our van.
I gave the key to a man on reception, who when we told him we were leaving and how to complain…. He just said booking.com…. Never once asked us if we would like another room or what the issues were. What a waste of money…..
1.0 / 10.0
NOTHING
The Staff were useless when i complained that there was no hot water, I paid for a family room but was issued a single, again the staff refused to sort, Police were on site on the first night, i was verbally harassed by an unstable resident, I did not feel safe during my stay, the restaurant was not open for service so no availability for meals or breakfast - this is honestly the worst hotel i have stayed in and if this is the sort of Hotel that booking.com is recommending then i will be more diligent in the future on who i use to sort hotel bookings
AGAIN THIS IS THE WORST HOTEL I HAVE STAYED IN AND WILL NOT EVER BE STAYING THERE AGAIN
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hylands Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hylands Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hylands Hotel?
We found 20 amenities for this rental. This includes business facilities, golf course (within 2 mi), free wifi/internet, free parking, and non-smoking.
