The Highdown – Brunning and Price

The location of the hotel was nice and easy to find I liked the fact that the sleeping accomodation was separate from the main bar. The main bar and eating area were nice although we didnt use the facilities car parking was easy

I struggled with communications with the hotel regarding the booking and felt that the staff answering the phone were not fully trained in reception duties. I felt that the reception area was poor [ the end of the bar area] and seemed to be manned by the bar staff which in itself wasnt a problem as the staff were very nice but just felt a bit ad hoc.

Really well equipped. Fan was on when we arrived so nice and cool in the hot weather. Nothing was skipped on. There were showers caps, flannels, good quality soap.

We liked everything - food was very good, room comfortable and peaceful/quiet, staff very pleasant - we always appreciate Serena's calm, warm welcome.

Beds a little narrow, though we did appreciate cotton sheets

Location was good for Highdown garden and Teashop. The accomodation annex building itself was fairly new but layout not good for anyone with walking issues. I booked ground floor accommodation but there are three steps up and three steps down to room 6 which we were allocated so not ideal for my elderly mother. Room itself was clean and beds were comfortable, with tea and coffee plus water included. However there was no rubber mat for the shower or grab handles, although I appreciate this was not a room for disabled these items would also of been helpful for myself not just for Mother.