"I absolutley loved this hotel. The staff were great. The room was huge and so comfy and warm. Plenty of room and peaceful with very little noise. An outstanding stay. To the point of i was going to le..."
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Includes essentialsKitchen or Kitchenette, Internet / Wifi, Parking and more
About this hotel
The Hillcrest Hotel is located close to Chester, Manchester and within easy reach of Liverpool and Liverpool Airport. Our modern hotel is in a rural setting with easy access to the M6, M57 and M62.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
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$$$$
6.1Average
(587 Ratings)
"I absolutley loved this hotel. The staff were great. The room was huge and so comfy and warm. Plenty of room and peaceful with very little noise. An outstanding stay. To the point of i was going to le..."
The Hillcrest Hotel is located close to Chester, Manchester and within easy reach of Liverpool and Liverpool Airport. Our modern hotel is in a rural setting with easy access to the M6, M57 and M62.
Amenities
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
TV
Wheelchair accessible
Garden
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
6.1 / 10.0
Average(587 Ratings)
100% verified reviews
2.0 / 10.0
Poor.
N/A
Unclean, uncomfortable and all round pretty grim.
4.0 / 10.0
Convenient but could be so much better!
The only great thing was that the party for a family member was held on the same floor as our room and that we didn't have to get a taxi to/from the venue.
The food on the buffet was very nice, all the usual favourites done very well.
On the face of it the hotel looks great, but look a little closer and you can see it's grubby in a lot of places and downright dirty in others - an actual biohazard in my son and daughter-in-law's room that prompted a room move and an upgrade. There's a lot of repairs that need to be addressed, and the fact that the bar wasn't available on arrival, nor food available, was a disappointment. The bars in the hotel were very poorly stocked, with not even basics like a bottle of rose wine available.
There was a fire alarm activated during the afternoon, on leaving my room I could not find the emergency exit, it was not clearly sign posted, and got lost in the building - no visible signage pointed to a clearly marked exit.
Breakfast on departure day was poor in the extreme, and throughout the stay staff seemed to disappear so the poorly stocked bar rarely had anyone serving in it.
Another issue on departure day was the failure of the lift. This building doesn't seem to be really accessible, I certainly struggled to get up and down the stairs.
5.0 / 10.0
It was okay
On the whole it looks good but there are lots off problems like the sink was painted and it was coming off and the toilet didn’t flush properly it was clean but not very well maintained.
Location snd it was warm
9.0 / 10.0
My son and me will definitely be staying again
The staff are very friendly and helpful, clean room comfortable
There was no smart television in my room and the aerial kept playing up, apart from that excellent
5.0 / 10.0
Reasonable Value - I would eat somewhere else next time.
Cheap and cheerful, good value for what it cost but nothing to shout about.
Bar menu was very limited, half the drinks weren't available, the breakfast buffet was the bare minimum. The place was a bit scruffy in some areas
1.0 / 10.0
The most uncomfortable stay and worst room in any hotel I have ever stayed in.
Nothing
The check in service was awful on this occasion.
On previous stays it was wonderful.
The room, the very last room in the corridor to the left of reception was disgraceful, the room was cold, the bed mattress was so thin that the springs were felt. The TV was hanging off the wall, the shower was filthy, the electrical appliances including the kettle were on the floor and all plugged in to extension cables which did not look safe to me. This is the first time I have ever complained about a hotel room as I am a very tolerant person but I would not let my dog stay in that room !
I have stayed in other rooms in this hotel and they were fine.
2.0 / 10.0
Very disappointing.
Very little. The staff tried to be helpful when they could.
The method of getting into the bedroom was very very difficult. The handle was placed too close to the door frame - I caught my fingers several times. We have travelled extensively and never experienced anyting like this! The bedroom smelt very very strongly of smoke. There was continual noise in the night because of a banging door. The TV could not work because of a missing flex which was replaced but we could get only 1 channel. If you did not like one of 3 pizzas or 1 type of risotto there was nothing to eat for dinner. At breakfast there was food but no staff visible.
We particularly chose this hotel because we had been many years ago - we will not make this mistake again.
2.0 / 10.0
I stayed to be close to the airport for an early flight. Shouldn’t have bothered as got no sleep.
At first it looked like it was going to be nice. Looked nice on entrance. The lads on reception very polite.
Bed extremely uncomfortable. Bathroom dirty. Room smelled heavily of smoke. Could hear music from downstairs.
1.0 / 10.0
Won’t happen again
It was clean
The banging party going on, rude reception staff,doors banging all night, check out staff seemed even less interested about any complaints as I am to stay here again. Shame as a year ago, last time we stayed it was brilliant
10.0 / 10.0
Lovely place
I absolutley loved this hotel. The staff were great. The room was huge and so comfy and warm. Plenty of room and peaceful with very little noise. An outstanding stay. To the point of i was going to leave at 0730 but didnt check out till 9am. Thank you
10.0 / 10.0
Relaxed
Friendly staff
Easy access
Great comfortable bed
Bath could do better seal
6.0 / 10.0
O.K. but not ideal.
It was clan and fairly comfortable.
You've stopped doing evening meals so we had to find somewhere else to eat. We have used this hotel quite often when we visit family members because we travel from Lincoln. Because of the meal situation I don't think that we will staying with you again.
8.0 / 10.0
Amazing stay
Once we pulled up outside the hotel looked lovely but after walking into reception I was speechless, the marble floors, the beautiful lighting, the staff were more than helpful, sadly there was an 18th birthday party the night we stayed but there was noise coming from downstairs so didn't spoil the night away, the room was big and spotless clean, very good value for money, the breakfast is £6:95, but was worth a lot more, we are planning another trip down south and hope to stay here again but for longer
What didn't I like? Well I would have to be very picky and say the only thing I'd have to say is outside it says hotel, bar and restaurant, they don't have a restaurant but they do a very few celected bar snacks but there is a fantastic chippy, chineese and pizza place less than a 2 minute walk so that made up for it
4.0 / 10.0
Needs attention
Balcony fine room standard
No WiFi or fridge or microwave stayed 2 months before 4 room down and that was better no milk in room
10.0 / 10.0
Excellent
Everything was really good will stay again
Nothing
5.0 / 10.0
dissapointing, the hotel looks good but many internal issues
unfortunately there were several issues in the room no.1, the carpet hadnt been hoovered prior to our arrival and we had to ask twice before this was done, the night manager hoovered it approximately 10pm saturday night, no.2 the bathroom sink wasnt draining properly and took literally hours to do so which meant we couldnt use the sink, no.3, the bin wasnt emptied for two days, no.4, the shower operation was very stiff and not easy to use
see above
5.0 / 10.0
Very disappointing
The entrance was very hopeful it clean and modern but the rooms and the level of service sadly did not match.
The rooms especially the bathroom were very below par in terms of cleanliness the mattresses were stained the child bunk beds weren’t stable
1.0 / 10.0
Avoid at all costs it’s not to booking. Com standard
It was in a superb location for me
No restaurant, no working shower , constant noise and shouting from other residents at all hours of the day and night. The smell of weed is overwhelming and the breakfast is always empty and slowly refilled
8.0 / 10.0
It's a fairly great place I would deffo stay again . Just needs to improve a bit more on facilities.
The stay was fairly okay and welcoming staff and polite. A very quiet spot also which I enjoyed with the view of the road.
The room that was given had a broken head board which kept on falling off all night the room was cold heating wasn't working. Which I was freezing. The TV couldn't turn on because the remote wasn't working .
5.0 / 10.0
Very basic no frills
Staff were friendly location was perfect.
Room wasn’t cleaned well dead spiders on bathroom floor, cob webs in the room, bed very uncomfortable and bottom sheet didn’t even fit the mattress. very dated and tiles peeling off the wall in the lift. Very noisy lift and squeaky door to hall meant not much sleep.
Went to go to the bar 8pm but no one in it including staff. Breakfast was ok but definitely not worth £6.95
1.0 / 10.0
No sleep at all and was forced to work the next day on zero sleep due to a huge fight. Comfy bed, great friendly staff.
Nice comfy bed
Huge fight, shower broken, hot water tap continuously dripping, few other smaller issues.
5.0 / 10.0
Not great
Location
Decor very tired, broken tiles, broken door knob, fridge didn't work so our oat oat milk curdled, cold breakfast, no eggs or pure orange, padlocks on the toilets outside our room.
10.0 / 10.0
Great Place
This place was really nice. The staff friendly, the room was huge. It was warm but had the best fan ive ever seen in a hotel. Wifi amazing. Had a lovely stay.
9.0 / 10.0
Family
Room was comfortable and large with a big bathroom with bath
Sink didn't have plug to stop and things directly falling down sink
5.0 / 10.0
Somewhat disappointing
The location suited us. The breakfast quality of food very poor.
Very noisy, slamming door and banging disco music until late one night.
The water didn’t stay in the sink, ? plug not fitting. Such a waste of water. The shower was poor.
10.0 / 10.0
Short stay
Very helpful staff and felt really at home
Nothing
1.0 / 10.0
Rubbish
Nice decor
No bar restaurant room service
2.0 / 10.0
I gave the hotel the benefit of doubt after reading the reviews. But it really was that bad.
Staff were helpful and room was spacious
Toilet was dirty and had brown marks inside it
Bed mattress had protruding springs
At breakfast, the stack of 'clean' plates had a dirty plate among it blossoming with green mould
'Hot water' flask had lukewarm water for tea
Scrambled eggs had green stuff inside it
1.0 / 10.0
Worlds apart from our stay in 2022., new restaurant, Onyx was lovely back then, rooms where too. First time we stayed he
The people at reception.
Felt unsafe. Smell of cannabis, loud music, multiple loud voices coming from rooms with the loud music, windows open with clothes air-drying on balconies and it was 7:30pm, smell of food from rooms, restaurant closed, full cans of lager being smashed on car park by young people sat in the outside area. My wife and I checked out 10 mins after checking in.
1.0 / 10.0
Horrific!
Nothing
Dirty room and bathroom. Dust everywhere. Dirty floors. Sticky surfaces. Shower not working. One towel for 2 people. Spring sticking out of mattress. Smell of weed in bathroom and corridor.
8.0 / 10.0
Creamfields 2025
Location and good size room for your money
Shower holder was broken so had to hold the shower head
8.0 / 10.0
Great stay
Room was great, staff were more than helpful on the day of arrival and remembered who we were when checking out. Parking was free once you added your registration in
Nothing, everything was great
6.0 / 10.0
Not ideal for the money I paid
The property looked ok to start with from the photos on the website.
The bed was awful, the rooms should of been cleaned better,
5.0 / 10.0
Left night before because of the temperature of the room must of been 30 degrees in there.
Friendly staff very helpful
Bed was broke, and the temperature in the room was horrendous no good on hot summers day.
4.0 / 10.0
Disappointed stay smell of cannabis made me ill
Location, staff were ok
On arrival I was told my room was on the second floor and off I went
but I had to come back to reception and discovered my room was on the first floor certainly not a good example / organisation.
The whole night all you could hear was doors banging, a woman and man shouting at 3 am
Worst night sleep on a mattress that has lost all its springs it was dreadful my back was killing me when I got out of bed. The worst part was when I arrived back at the hotel at 11-40 pm as I went to the first floor there was a terrible stench of cannabis which I smelt in my room and when I went down for breakfast both me and my wife were ill with headaches . I have been using this hotel since 1998 and it has had work done to certain areas but sub standard workmanship was noted.
No door closures are fitted and that probably was the reason for the loud banging.
To be honest I deserve my money back.
I reported all the above to the reception. I know another family had the same experience as me.
1.0 / 10.0
Disgusting room. Will not refund
Nothing
Room disgusting. Stains on bed, shower had not been cleaned, hair everywhere, dried shower gel (I think) over sides of bath, floor dirty. The whole 2nd floor smelt of smoke. Fire doors banging all through the night. I messaged the property soon after I checked In to report these things as u did not want to confront staff. I’ve been refused a refund with no explanation as to why.
10.0 / 10.0
Brilliant facilities, great staff from start to finish.
We had a great welcome from Pria and all the staff - front and back of house. Nothing was too much trouble.
Lovely room in the perfect location for us.
9.0 / 10.0
A great revisit to the best hotel in my home town.
Extremely helpful and friendly staff. Room of very high standard, clean and well stocked, including tea/ coffee. Good car park with security cameras. Good breakfast.
Nothing, all very satisfactory.
4.0 / 10.0
Ok
Staff really nice and accommodating
Moves rooms due to the noise of water pipes all night on first night
3.0 / 10.0
Hillcrestfallen Hotel
Not a lot to like except it looked OK from the outside.....
Ironing board ....no iron ....staff asked to provide iron.....still waiting, home now so no point......
Room shabby......bathroom shabbier....
Wardrobe but no clothes hangers......
Breakfast help yourself but nobody attending to it.....
I could go on but can't be bothered......
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Hillcrest Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Hillcrest Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Hillcrest Hotel?
We found 11 amenities for this rental. This includes kitchen or kitchenette, internet / wifi, smoking allowed, parking, and laundry.
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